Retail Key Account Manager

Vector Logistics; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading logistics company in South Africa is seeking a Retail Key Accounts Manager to strengthen relationships with major retailers. The ideal candidate will have a background in sales and trade execution, possess strong negotiation skills, and a Bachelor’s degree. This role focuses on driving key account management frameworks and contributing to the company’s commercial growth.

Qualifications

• Up to 4 years of experience in operational execution and trade relationship management.
• Experience in sales and trade execution.
• Robust IT skills with SAP experience.

Responsibilities

• Support relationships with key accounts across all major retailers.
• Drive the Retail Key Account Management framework.
• Contribute to building a viable commercial model.

Skills

Negotiation skills

Collaborative skills

Problem-solving skills

Communication skills

IT skills with SAP

Education

Bachelor's Degree (NQF Level 7)

Job description

Permanent

LinbroParkCPG

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that.

We are people serving people.

While we boast the best in tech and infrastructure, our people are our greatest resource.

With our skilled, curious, can‑do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

The Retail Key Accounts Manager will support the development and management of efficient and effective relationships with key accounts, specifically across all major retailers.

The role will ensure that customer requests, inquiries, returns, and complaints are resolved timeously.

It will also assist in the execution of Vector Logistics' Retail Key Account Management framework and contribute to the company's strategic, financial, and commercial growth objectives.

Having a background in Retail will be highly advantageous.

Key Responsibilities

Support the development and strengthening of relationships with key accounts across all major retailers to ensure customer satisfaction and retention.

Assist in driving the Retail Key Account Management framework in line with Vector Logistics' commercial strategy.

Contribute to building a viable commercial model for the business through sound account management practices.

Provide input and support for new and existing product development to drive growth.

Collaborate with stakeholders on the implementation of various business development initiatives.

Ensure that commercial best practices are supported and maintained within the organization.

Assist with sales order creation and management, ensuring accuracy, timeliness, and optimization for key accounts.

Ensure availability of accurate and timely customer and sales information.

Support operational excellence and continuous improvement across key account processes, systems, and practices.

Participate in strategic planning and budgeting processes.

Help manage cost drivers, mitigate financial risk, and resolve variances and discrepancies effectively.

Ensure adherence to operational and financial frameworks, processes, standards, and controls.

Qualifications And Experience

Bachelor's Degree (3 years) / NQF Level 7 (Essential).

Up to 4 years of experience in operational execution and trade relationship management.

Experience in sales and trade execution.

Strong negotiation and collaborative skills.

Exposure to developing and leading teams will be advantageous.

Robust IT skills with SAP experience.

A background in logistics is ideal.

Ability to build and manage relationships with buying groups and key stakeholders.

Ability to collaborate internally and externally to achieve favourable OTIF outcomes.

Skills And Competencies

Accountability

Takes responsibility for own actions and outcomes, including mistakes.

Delivers on assigned tasks and goals, keeping progress on track.

Supports the preparation of clear roadmaps for success.

Acts in the company's best interest, even in difficult or unpopular circumstances.

Ensures all stakeholders are aligned and informed of plans.

Collaboration

Helps others succeed by sharing expertise and resources.

Contributes actively to team discussions and execution of work plans.

Engages with all relevant stakeholders to ensure strong outcomes.

Keeps all stakeholders informed and aligned.

Remains engaged under challenging circumstances.

Problem Solving and Decision Making

Identifies and analyses functional problems to determine cause and impact.

Chooses alternatives to resolve issues, based on guidelines and sound understanding.

Anticipates consequences and formulates proactive solutions.

Uses data-driven insights to support decisions.

Continuous Improvement

Supports process improvements by identifying efficiencies.

Seeks out best practices and benchmarks from customers, peers, and associations.

Adapts quickly to introduce improvement ideas into workflows.

Personal Qualities

Strong business and financial acumen.

Strategic thinker with solid planning and organizational skills.

Good communicator, able to handle queries effectively.

Demonstrates accountability, resilience, and integrity.

Highly collaborative and solutions-driven mindset.

We look forward to hearing from you!

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