Retail Growth & Success Manager — ROI & Campaigns

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading marketing agency in Johannesburg seeks a Customer Success & Business Growth Manager to manage retail marketing accounts. The role involves driving new business opportunities, providing strategic recommendations, and optimizing revenue through upselling and cross-selling. The ideal candidate will have over six years of relevant experience and a bachelor's degree in a related field. Strong project management and communication skills are essential for ensuring client satisfaction and successful campaign execution.

Qualifications

• Minimum 6 years of experience in customer success, account management, or retail marketing.
• Proven ability to manage high-volume, multi-channel campaigns across various media.
• Strong commercial acumen to demonstrate ROI and drive revenue growth.

Responsibilities

• Serve as the main point of contact for retail marketing clients.
• Translate client briefs into clear deliverables for successful campaign execution.
• Identify opportunities for upselling and cross-selling services to clients.

Skills

Customer success

Account management

Project management

Upselling

Cross-selling

Communication

Education

Bachelor's degree in Marketing, Media, Advertising, Design, or a related field

Job description

A leading marketing agency in Johannesburg seeks a Customer Success & Business Growth Manager to manage retail marketing accounts. The role involves driving new business opportunities, providing strategic recommendations, and optimizing revenue through upselling and cross-selling. The ideal candidate will have over six years of relevant experience and a bachelor's degree in a related field. Strong project management and communication skills are essential for ensuring client satisfaction and successful campaign execution.