Retail Floor Lead & Customer Experience Coach

Manpowergroup; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Retail Supervisor in Gqeberha, Eastern Cape. This role involves leading by example on the sales floor to ensure excellent customer experiences, training new staff, and maintaining merchandising standards. Candidates should have prior retail experience, strong leadership and communication skills, and a Matric certificate. The position requires flexibility to work shifts, weekends, and public holidays.

Qualifications

• Previous retail experience, ideally with some supervisory exposure.
• Natural leader with strong communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead by example on the sales floor, driving excellent customer experiences.
• Support the team with product knowledge, sales techniques, and service delivery.
• Ensure floor standards, displays, and stock levels are maintained.
• Step into a supervisory role during peak trading times.
• Assist with training and onboarding of new staff.
• Maintain visual merchandising.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Matric

Job description

A leading recruitment agency is seeking a Retail Supervisor in Gqeberha, Eastern Cape. This role involves leading by example on the sales floor to ensure excellent customer experiences, training new staff, and maintaining merchandising standards. Candidates should have prior retail experience, strong leadership and communication skills, and a Matric certificate. The position requires flexibility to work shifts, weekends, and public holidays.