Retail Credit Supervisor

Vector Logistics Limited; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading logistics company in Sandton is seeking a skilled professional for Customer Administration to oversee credit processing, ensure data management in the SAP system, and lead a supportive team. The ideal candidate has FMCG experience, strong communication skills, and at least 5 years in a credit and logistics environment. This role is vital for maintaining financial accuracy and customer satisfaction.

Qualifications

• At least 5 years’ experience in a credit and logistics environment.
• FMCG experience specific to Retail Customers.

Responsibilities

• Oversee customer administration processes.
• Process claims and manage returns.
• Supervise invoicing and payment processing.
• Ensure accurate data management in SAP.
• Lead and develop team performance.

Skills

Data management

Communication

Team leadership

Credit management

Problem-solving

Education

Matric

Credit Management NQF 4

Diploma or Degree

Tools

SAP

Job description

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Key Responsibilities

Customer Administration

• Review compliance with credit limits and possible non-conformances prior to credit limits being exceeded.
• Review and action all transactions on 60 days.
• Cash Forecast – 2 x weekly accurate forecasting per each customer account, daily Cash flow confirmed, daily Actuals balancing back to bank statement.

Claim Processing

• Authorize valid deals on the prepared pricing cover sheet and submit to claims department.
• Ensure that invalid claims are directed to the pricing department.
• Ensure all rebate claims are allocated to the correct principals within the SAP system and that all claims are accompanied by tax invoice numbers and the VAT number.

Returns Management

• Ensure that action is taken on reports of returns or damaged stock and that copies of the claims are obtained.
• Communicate within the department if any credit has been passed.

Invoicing

• Ensure that all branch and direct delivering invoices are paid.
• Ensure that all invoices have valid proof of delivery adhering to customer specifications.

• Ensure that queries regarding unpaid invoices are followed up and attended to promptly.

Payment Processing

• Ensure that remittance is received from customers by the due date and ensure that payment is correctly allocated to customers.
• Ensure that invoices or credit notes charged to incorrect accounts are corrected by journal entry to balance customer.

Information and Data Management

• Ensure team members accurately and regularly capture data into the SAP system to enable access to reliable information.
• Share with and report relevant data, information and trends to management teams to facilitate reliable business decision-making.

Team Supervision

• Lead subordinates towards meeting strategy and targets through regular communication and utilization of full organizational talent management tool.
• Conduct performance appraisals and supervise team succession and resource planning.
• Provide and schedule training based on team members’ development requirements.
• Coach and support team members where necessary.
• Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Build a high energy team to deliver accurate financial reporting and a culture of corporate governance.
• Manage the activities of the team and ensure internal customer service requirements are met.
• Manage leave and general time management issues in line with organizational deliverables.

KPI’s

• Accuracy of credit processing.
• Standing of customer credit.
• Account reconciliation and payment according to terms and agreed pricing conditions.
• Days outstanding.
• Overdue payments.
• Cash collection levels.
• Query resolution.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric.
• Credit Management NQF 4.
• Diploma or Degree will be advantageous.
• At least 5 years’ experience in a credit and logistics environment.
• FMCG experience specific to Retail Customers.

We look forward to hearing from you!