Retail Credit Supervisor

Vector Logistics; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A supply chain partner in Southern Africa is seeking a Retail Credit Supervisor. This role involves overseeing credit processing, ensuring compliance, and leading a team. Candidates must have at least 5 years of experience in credit management, with FMCG retail experience being a plus. Strong SAP proficiency and team leadership skills are essential for success in this position.

Qualifications

• At least 5 years' experience in a credit and logistics environment.
• FMCG experience specific to Retail Customers.

Responsibilities

• Ensure timely distribution of customer statements, invoices, or PODs.
• Authorize valid deals on prepared pricing cover sheets.
• Lead subordinates toward meeting strategy and targets.

Skills

Financial analysis

Problem-solving

Communication

SAP proficiency

Team leadership

Education

Matric

Credit Management NQF 4

Diploma or Degree (advantageous)

Tools

SAP

Job description

Overview

Join to apply for the Retail Credit Supervisor role at Vector Logistics. We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature‑controlled network in Southern Africa. Role Details: Permanent. We are a people‑focused organization with a strong emphasis on service, technology, and governance. Our fleet includes multi‑temperature capabilities to service frozen, chilled and ambient zones on a single delivery network.

Key Responsibilities

• Ensure the credit controller distributes and customers receive statements, invoices or PODs on time.
• Check and release all discounts and rebates prepared by the Credit Controller before month‑end.
• Review stock tolerance journals and statements.
• Ensure that credit notes are billed correctly to the appropriate customer.
• Release orders in the system once the customer has been vetted daily.
• Maintain compliance with the Business Process to avoid audit findings.

Customer Administration

• Review compliance with credit limits and identify potential non‑conformances prior to limits being exceeded.
• Review and action all transactions on 60 days.

Cash Forecast

• Provide 2× weekly accurate forecasting per customer account.
• Daily cash flow confirmed; daily actuals balancing back to bank statements.

Claim Processing

• Authorize valid deals on the prepared pricing cover sheet and submit to the claims department.
• Direct invalid claims to the pricing department.
• Ensure all rebate claims are allocated to the correct principals within the SAP system and that claims include tax invoice numbers and VAT numbers.

Returns Management

• Take action on reports of returns or damaged stock and obtain copies of the claims.
• Communicate within the department if any credit has been passed.

Invoicing

• Ensure all branch and direct delivering invoices are paid.
• Ensure that all invoices have valid proof of delivery adhering to customer specifications.
• Promptly follow up on and resolve queries regarding unpaid invoices.

Payment Processing

• Ensure remittance is received from customers by the due date and that payments are correctly allocated to customers.
• Correct invoices or credit notes charged to incorrect accounts by journal entry to balance the customer.

Information and Data Management

• Ensure team members accurately capture data into the SAP system to provide reliable information.
• Share data, information and trends with management to support reliable business decision‑making.

Team Supervision

• Lead subordinates toward meeting strategy and targets through regular communication and use of talent management tools.
• Conduct performance appraisals and manage succession and resource planning.
• Provide and schedule training based on development needs.
• Coach and support team members where necessary.
• Manage employee relations in line with legislation and company policy.
• Build a high‑energy team delivering accurate financial reporting and governance.
• Oversee team activities to meet internal customer service requirements.
• Manage leave and time management in line with organizational deliverables.

KPI's

• Accuracy of credit processing.
• Standing of customer credit.
• Account reconciliation and payment according to terms and pricing conditions.
• Days outstanding.
• Overdue payments.
• Cash collection levels.Query resolution.

  Qualifications And Experience

  • Matric.
  • Credit Management NQF 4.
  • Diploma or Degree will be advantageous.
  • At least 5 years' experience in a credit and logistics environment.
  • FMCG experience specific to Retail Customers.

  We look forward to hearing from you!