Retail Associate

Flock Industries; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local fashion brand in Cape Town is seeking a passionate Sales & Store Partner to drive sales, deliver exceptional customer experiences, and manage daily store operations. Candidates must have at least 2 years of retail experience and strong sales skills. This temporary position offers growth opportunities and competitive compensation as Flock expands.

Benefits

Shared commission on total store sales

Growth opportunities

Qualifications

• 2 years of retail experience required.
• Fluent in English, both spoken and written.
• Reliable transport or valid driver’s license required.

Responsibilities

• Welcome and assist customers, offering styling advice and product knowledge.
• Drive and monitor sales performance, aiming to exceed targets.
• Maintain high visual merchandising standards and store presentation.
• Process transactions accurately using Shopify POS.

Skills

Sales skills

Time management

Organizational abilities

Social media flair

Customer service

Problem-solving skills

Tech-savvy

Education

High School (matric)

Tools

Shopify POS

Job description

Join the Haus of FlockFlock Fashion is a Cape Town‑based brand bringing wearable happiness to life through art‑driven, handmade clothing and accessories.

We're excited to open our brand‑new Bloem Street store and are looking for passionate, creative and community‑minded individuals to grow with us.

We're seeking a dynamic, capable and hardworking Sales & Store Partner to join our team.

If you have strong sales skills, excellent time management, and organizational abilities and a flair for social media you'll thrive here.

Our new space will feature Flock alongside other exciting brands, making it a vibrant hub for style, creativity and connection. Before applying, please visit our website to make sure our vibe aligns with you. Please note that there will be a six‑month probation period and applications without referrals will not be considered.

Role Overview

As a Sales & Store Partner, you'll share full responsibility for:

• Driving sales success, meeting and exceeding personal and shared store targets.
• Delivering exceptional customer experiences that reflect the Flock vibe.
• Managing daily store operations, from opening and closing to restocking and visual presentation.
• Upholding brand standards across displays, communication and styling.
• Building community connections in‑store and online through authentic engagement.

Key Responsibilities

• Welcome and assist customers, offering styling advice and product knowledge.
• Drive and monitor sales performance, aiming to exceed targets.
• Maintain high visual merchandising standards and store presentation.
• Process transactions accurately using Shopify POS.
• Handle customer exchanges, returns and packaging.
• Manage stock control, tagging and replenishment.
• Process and pack online orders promptly (same‑day dispatch when possible).
• Create light in‑store content (stories, styling clips, flat lays) to support marketing.
• Participate in events and pop‑ups that build brand awareness.
• Share responsibility for opening and closing duties, ensuring store safety and readiness.

Work Schedule

• Working hours: Monday to Friday, 9:00 AM – 6:00 PM; alternating Saturdays, 9:00 AM – 4:00 PM; public holidays, 9:00 AM – 2:00 PM.
• Shift overlap allows for lunch breaks and smooth handovers.

Who We’re Looking For

Non‑Negotiables

• Confident, friendly and sales‑driven personality.
• Proven retail or fashion sales experience.
• Excellent English communication (spoken & written).
• Strong customer service and problem‑solving skills.
• Dependable, punctual and trustworthy.
• Ability to work independently and as part of a team.
• Tech‑savvy, comfortable using POS, WhatsApp and basic admin tools.
• Reliable transport or valid driver’s licence.

Nice‑to‑Haves

• Visual merchandising or styling experience.
• Basic content creation or social media skills (Instagram, TikTok).
• Bilingual (English & Afrikaans or other).
• Based near Cape Town (CBDBonus Extras).
• Passion for creativity, fashion and festivals.
• Experience at markets, pop‑ups or boutique retail.
• Photography or creative direction skills.

Compensation

• Competitive base salary (based on experience).
• Shared commission on total store sales.
• Growth opportunities as Flock expands locally and globally.

Job Details

• Job type: Temp to perm.
• Contract length: 6 months.
• Pay: R [amount missing].

Education & Requirements

• Education: High School (matric) (Required).
• Experience: retail – 2 years (Required).
• Language: English (Required).
• Location: Cape Town, Western Cape (Required).
• Work location: In person.