Restaurant Ops Lead: Service, Stock & Profitability

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-food restaurant in KwaZulu-Natal seeks a Restaurant Manager to oversee operations, maintain quality standards, manage staff, and ensure customer satisfaction. This role requires at least 1 year of experience in fast-food service, strong management and organizational skills, and proficiency in GAAP/Micros is a plus. The position emphasizes profitability, team motivation, and compliance with health regulations.

Qualifications

• Minimum 1-year experience in restaurant or fast-food service.
• Experience with GAAP/Micros is advantageous.
• Strong management and organizational skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and SOP compliance.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and motivate staff.
• Manage staff discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Problem-solving

Organizational skills

Management skills

Verbal communication

Tools

GAAP

Micros

Job description

A fast-food restaurant in KwaZulu-Natal seeks a Restaurant Manager to oversee operations, maintain quality standards, manage staff, and ensure customer satisfaction. This role requires at least 1 year of experience in fast-food service, strong management and organizational skills, and proficiency in GAAP/Micros is a plus. The position emphasizes profitability, team motivation, and compliance with health regulations.