Restaurant Operations Supervisor

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A restaurant chain in KwaZulu-Natal is seeking an experienced manager to oversee the overall operations of the establishment. The candidate will ensure quality standards, manage stock control, and handle customer complaints. A minimum of 1 year of experience in restaurant and fast-food service, along with strong management and organizational skills, is required. This role involves motivating staff to maximize profitability and meet sales targets.

Qualifications

• Minimum 1-year related experience in restaurant and fast-food service.
• Experience with GAAP/Micros is advantageous.
• Strong management and organizational skills are required.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and compliance with PEDROS SOP.
• Manage stock control, purchasing, and orders.
• Handle customer complaints to maintain service levels.
• Maximize profitability and sales targets, motivating staff.
• Manage staff, including discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer Service skills

Organizational skills

Problem-solving skills

Verbal communication skills

Tools

GAAP

Micros

Job description

A restaurant chain in KwaZulu-Natal is seeking an experienced manager to oversee the overall operations of the establishment. The candidate will ensure quality standards, manage stock control, and handle customer complaints. A minimum of 1 year of experience in restaurant and fast-food service, along with strong management and organizational skills, is required. This role involves motivating staff to maximize profitability and meet sales targets.