Restaurant Operations Manager — Service, Profitability & People

Pedros; Lenasia; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading food service provider in Lenasia, Gauteng is seeking a Restaurant Manager to oversee operations, manage staff, and ensure quality service standards. The ideal candidate will have a minimum of 3 years in restaurant and fast-food service along with strong management and organizational skills. Responsibilities include maximizing profitability, handling customer complaints, managing stock, and ensuring compliance with health and safety regulations. This role is critical for driving the restaurant forward and ensuring a high standard of service.

Qualifications

• Minimum 3 years related experience required in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and compliance with procedures.
• Managing stock control, purchasing, and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and motivating staff.
• Managing staff discipline, rosters, and development.
• Ensuring compliance with health and safety regulations.
• Conducting daily opening and closing procedures.
• Implementing marketing activities and managing promotions.
• Handling customer service complaints within required timeframes.
• Leading training programs and conducting structured staff meetings.
• Monitoring staff performance for productivity.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

A leading food service provider in Lenasia, Gauteng is seeking a Restaurant Manager to oversee operations, manage staff, and ensure quality service standards. The ideal candidate will have a minimum of 3 years in restaurant and fast-food service along with strong management and organizational skills. Responsibilities include maximizing profitability, handling customer complaints, managing stock, and ensuring compliance with health and safety regulations. This role is critical for driving the restaurant forward and ensuring a high standard of service.