Restaurant Manager – CLRM

Armstrong Appointments; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A staffing consultancy in Durban is seeking an experienced Restaurant Manager to oversee daily operations in a busy restaurant and bar. Key responsibilities include staff management, financial oversight, and ensuring customer satisfaction. The ideal candidate has over 5 years in the hospitality industry, preferably in a high-volume setting. A bachelor’s degree in hospitality management is preferred. Competitive remuneration offered between R30k and R35k.

Qualifications

• Proven experience in a restaurant management or similar role, often 2–5 years or more.
• High school diploma required; bachelor's degree preferred.
• Food safety and alcohol service certifications may be required.

Responsibilities

• Recruit, hire, train, and evaluate all restaurant staff.
• Create and manage budgets, control costs, and analyze financial performance.
• Supervise daily operations and ensure food safety standards.
• Ensure positive guest experiences and address complaints.
• Develop and implement performance improvement strategies.
• Ensure adherence to health and safety regulations.

Skills

Leadership

Business acumen

Communication

Problem-solving

Customer service

Organizational skills

Adaptability

Education

Bachelor’s degree in hospitality management or related field

Job description

Overview

Main job function: Our client, based in Umhlanga, Durban, is looking for a Restaurant Manager to join their buzzing restaurant and bar. A restaurant general manager is the senior leader responsible for overseeing all aspects of a restaurant’s daily operations to ensure it runs smoothly, efficiently, and profitably. This includes managing staff, controlling costs, ensuring high standards of food quality and cleanliness, and guaranteeing customer satisfaction. They are also responsible for strategic planning, marketing, and maintaining compliance with health and safety regulations.

Key responsibilities

• Staff management: Recruiting, hiring, training, scheduling, and evaluating all restaurant staff, from the kitchen to the front-of-house.
• Financial management: Creating and managing budgets, controlling costs, monitoring inventory, and analyzing financial performance to maximize profitability.
• Operational oversight: Supervising daily operations, including food preparation, service, and maintenance, and ensuring all food safety and health standards are met.
• Customer satisfaction: Ensuring a positive guest experience by addressing complaints, building relationships with customers, and implementing strategies to improve service.
• Strategic planning: Developing and implementing strategies to improve performance, meet business objectives, and stay competitive by identifying growth opportunities and staying updated on industry trends.
• Compliance and maintenance: Ensuring the restaurant adheres to all health, safety, and sanitation regulations, as well as company policies. This also includes overseeing the maintenance of equipment and the facility itself.
• If you have more than 5 years’ experience in the hospitality industry

Qualifications

• Experience: Proven experience in a restaurant management or a similar role, often 2–5 years or more, especially in a high-volume establishment.
• Education: A high school diploma is often required, but a bachelor’s degree in hospitality management, business, or a related field is often preferred.
• Certifications: Food safety and alcohol service certifications (such as ServSafe) may be required or preferred.

Criteria

• Leadership: Inspires and motivates staff to deliver excellent performance, especially in a fast-paced, high-pressure environment.
• Business acumen: Possesses a strong understanding of restaurant operations, financial management, and cost control.
• Communication: Interacts effectively with staff, customers, and vendors.
• Problem-solving: Resolves issues and makes sound decisions under pressure.
• Customer service: Committed to providing exceptional dining experiences and resolving customer complaints.
• Organizational skills: Manages multiple priorities and responsibilities, such as scheduling, inventory, and finances.
• Adaptability: Remains flexible to cover a variety of duties, including working nights, weekends, and holidays

Remuneration: R30k-R35K

Disclaimer: A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.