Restaurant Manager

Atlantic Beach Estate; Melkbosstrand; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A premier beachfront estate in Melkbosstrand is seeking a Restaurant Manager to oversee customer service and food & beverage operations. The successful candidate will ensure overall customer satisfaction while managing and training staff. Strong interpersonal skills and a keen understanding of cost controls are essential. A challenging but rewarding role in a vibrant environment awaits.

Qualifications

• Must have strong professional appearance and presentation.
• Ability to work in hot, humid environments.
• Experience in food and beverage operations.

Responsibilities

• Oversee customer service and food & beverage operations.
• Ensure staff adherence to standard operating procedures.
• Conduct weekly departmental meetings.

Skills

Strong interpersonal skills

Food and beverage cost controls

Effective communication

Knowledge of inventory systems

Ability to manage stress

Job description

Company Description

Atlantic Beach Estate in Melkbosstrand offers residents a premium lifestyle experience with access to an 18-hole golf course, a Sport & Fitness Center with various amenities, and close proximity to popular beaches and surfing spots near Cape Town.

Role Description

This is a full-time on-site role for a Restaurant Manager at Atlantic Beach Estate. The Restaurant Manager will oversee customer service, managing food & beverage operations, and ensuring overall customer satisfaction.

Job Knowledge, Core Competencies and Expectations

• Dealing with complaints and complements.
• Food and beverage cost controls and operating procedures.
• Understand Menu designs and costings.
• Understand bar operations.
• Understand Point-of-sales systems.
• Strong interpersonal and organizational skills.
• Polished, professional appearance and presentation.
• Manage stress and time.
• Build, train, motivate and maintain the team
• Effective communication through all department levels and throughout club.
• Knowledge of and ability to perform required role during emergency situations.
• Adhere to the companies & the departments’ rules & regulations regarding your dress code & personal hygiene
• Abide by all policies and procedures of the club.
• Must have the drive to find and fix any errors
• Need to have a good working knowledge of the inventory system.

Job Tasks/Duties

• Ensure that correct procedures are followed with regards to member accounts and the “ringing-up” of all sales items.
• To take responsibility for all areas of Food & Beverage department.
• To ensure that all staff follows the standard operating procedures throughout the F & B department.
• To backup the F & B Stock Controller and ensure that all necessary stocks are on hand at the right quality and quantity.
• To ensure that all staff are treated fairly and with commonly accepted courtesy.
• To ensure that fair discipline is maintained.
• To ensure that all paperwork in relation to the control of costs and standard procedures is kept up to date and in accordance to standard operating procedures.
• This includes Staffing time sheets, weekly rosters, daily spot checks, ordering procedures, monthly stock takes, mid-month stock takes, par levels for business periods, transfers, and requisition procedures.
• Conduct & attend weekly departmental meetings
• Monitoring of line staff productivity and informing management of any concerns
• Conduct product knowledge, spot questions, daily with waitrons and bar tenders
• Take control of the Back of House areas of the club and ensure that it is always maintained.
• Ensure that we are always buying at the best price possible, therefore you will be required to shop around on a weekly basis to various suppliers and ensure we are always keeping up with the best market prices.
• To ensure that all statutory, as well as company, hygiene regulations are being strictly adhered to in all storerooms.
• To ensure that all maintenance problems are timeously reported and followed up.
• To ensure that handovers are done before taking time off or ending a shift.
• To ensure that regular on-the-job training is carried out so that subordinate staff perform their duties correctly.
• To attend seminars and training courses as and when directed.
• To further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards for the profession as a whole.
• To ensure immediate subordinates perform within the framework as set forth in their job description and standard of performance.
• To perform all tasks requested by management and complete these tasks according to deadlines set forth.
• To assist with all functions and operations in the F & B department if needed.
• To be responsible for all standard stock items, all equipment, and to ensure that the equipment is used for the purpose for which it was designed.
• Ensures that the Clubs costs control policies and procedures are followed.
• Ensure you do daily and weekly walkabouts through the various F & B outlets and update a list of work done and what needs to be done.
• Ensure that par levels are maintained in all outlets

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment, as well as fridges and freezers during stock take