Restaurant Manager

Pro Tem Recruitment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent restaurant company in Johannesburg seeks an experienced Restaurant Manager to lead operations. You will supervise staff, ensure excellent customer service, and manage finances. Ideal candidates have strong leadership skills, operational knowledge, and the ability to work flexible hours. Competitive salary and opportunities for professional growth offered.

Benefits

Competitive salary with performance-based incentives

Opportunities for professional growth and career advancement

Qualifications

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of food and beverage operations, including front-of-house and back-of-house processes.
• Excellent organizational, problem-solving, and decision-making skills.
• Outstanding interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Supervise, train, and motivate front-of-house and back-of-house staff.
• Ensure a superior dining experience and address customer complaints.
• Oversee all aspects of restaurant operations including inventory and cost control.
• Monitor budgets and track financial performance.
• Assist in planning marketing campaigns and promotions.

Skills

Leadership & Staff Management

Customer Service

Operational Management

Financial Management

Marketing & Promotions

Education

Certification in hospitality or restaurant management

Tools

Restaurant management software

Job description

Key Responsibilities

• 1. Leadership & Staff Management: Supervise, train, and motivate a team of front-of-house and back-of-house staff; create staff schedules and ensure adequate coverage for smooth operations; conduct regular performance reviews and foster professional development.
• 2. Customer Service: Ensure a superior dining experience for all guests, addressing and resolving any complaints or issues promptly; monitor and maintain high standards of service quality and guest satisfaction; act as the face of the restaurant, building strong relationships with regular patrons.
• 3. Operational Management: Oversee all aspects of restaurant operations, including inventory management, supplier relations, and cost control; implement and enforce health, safety, and hygiene standards in compliance with local regulations; manage reservations and optimize seating arrangements to maximize revenue.
• 4. Financial Management: Monitor budgets, control expenses, and track financial performance; analyze sales trends and implement strategies to boost revenue and profitability; collaborate with the owner or senior management to set and achieve business goals.
• 5. Marketing & Promotions: Assist in planning and executing marketing campaigns and special events; promote the restaurant through social media and other platforms to attract new customers; ensure that branding and messaging align with the restaurant’s identity.

Key Requirements

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong knowledge of food and beverage operations, including front-of-house and back-of-house processes.
• Excellent organizational, problem-solving, and decision-making skills.
• Outstanding interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in restaurant management software and basic financial reporting.

Preferred Qualifications

• Certification in hospitality or restaurant management.
• Experience in managing a luxury or fine-dining establishment.
• Familiarity with wine and cocktail programs is a plus.

Why Join Us?

• Lead a passionate and talented team in a renowned establishment.
• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.