Restaurant Manager

Claim Tec; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A restaurant management company in Gauteng seeks an experienced Restaurant Manager to oversee daily operations and ensure high standards of service and customer satisfaction. The ideal candidate will have strong leadership skills and experience in Asian cuisine. Candidates must be able to manage staff effectively and work long hours, including evenings and weekends. Market-related compensation is offered.

Qualifications

• Minimum 3–5 years’ experience in restaurant or hospitality management.
• Proven ability to work under pressure and manage long hours.
• High attention to detail and commitment to service excellence.

Responsibilities

• Manage day-to-day restaurant operations and staff.
• Monitor customer satisfaction and handle complaints.
• Control costs and monitor budgets.

Skills

Leadership

Communication

Financial acumen

Asian cuisine knowledge

Operational management

Tools

POS systems

Inventory management systems

Job description

1. Purpose of the Role

The Restaurant Manager will oversee the daily operations of the restaurant, ensuring high standards of service, quality, and customer satisfaction. The role requires strong leadership, operational expertise, and a thorough understanding of Asian cuisine.

Key Responsibilities

• Operational Management

  Manage day-to-day restaurant operations, including opening and closing procedures. Oversee food preparation, presentation, and service to maintain consistent quality. Ensure compliance with health, safety, and hygiene regulations.

• Staff Management

  Recruit, train, and supervise front‑of‑house and back‑of‑house staff. Prepare staff schedules, ensuring adequate coverage for long operating hours. Conduct performance appraisals, motivate staff, and resolve conflicts effectively.

• Customer Experience

  Monitor customer satisfaction and address complaints promptly. Maintain a welcoming, efficient, and professional dining environment. Build relationships with regular guests and promote customer loyalty.

• Financial & Inventory Management

  Monitor budgets, control costs, and optimize profitability. Oversee inventory, ordering, and supplier relations to ensure consistent stock levels. Track sales performance and prepare regular financial and operational reports.

• Marketing & Promotion

  Collaborate with the marketing team to promote the restaurant through campaigns, social media, and community events. Implement strategies to increase footfall and boost repeat business.

Skills & Qualifications

• Minimum 3–5 years’ experience in restaurant or hospitality management.
• Strong knowledge of Asian cuisine, dining culture, and service standards.
• Excellent leadership and communication skills.
• Proven ability to work under pressure and manage long hours, including evenings, weekends, and holidays.
• Strong financial acumen with experience in budgeting, cost control, and reporting.
• Knowledge of restaurant technology systems (POS, reservations, inventory management).
• High attention to detail and commitment to service excellence.

Personal Attributes

• Energetic, hands‑on leader with a passion for hospitality.
• Adaptable and solution‑oriented under challenging situations.
• Strong organizational and multitasking abilities.
• Customer‑focused with a professional, approachable demeanor.

Employment Details

Job Type: Full-time (long and flexible working hours required)

Compensation: Market related

Start Date: 1 October or aligned to served notice period

Contact: Allan