Restaurant Manager

Tailormade Staffing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A vibrant café located in Cape Town is seeking a Coffee Shop Manager to lead daily operations. The ideal candidate will have experience in managing a food and beverage establishment and strong leadership skills. Responsibilities include overseeing operations, managing staff, ensuring high service quality, and maintaining compliance with food safety regulations. A passion for coffee and hospitality is essential.

Qualifications

• 2–3 years of experience in a managerial role in food service.
• Proven track record in a high-paced hospitality setting.
• Understanding of food safety and hygiene regulations.
• Familiarity with specialty coffee is beneficial.

Responsibilities

• Oversee daily operations and high service standards.
• Recruit, train, and manage staff.
• Ensure exceptional customer service.
• Manage inventory and supplier relationships.
• Monitor food preparation quality and compliance.
• Enforce health, safety, and hygiene regulations.
• Monitor financial performance and reporting.
• Create staff rosters as per demand.
• Organize promotional events.
• Maintain cleanliness and ambiance of premises.

Skills

Leadership skills

Communication skills

Customer-focused

Detail-oriented

Multitasking

Tech-savvy

Passion for hospitality

Job description

Position Summary

We are seeking an experienced and motivated Coffee Shop Manager to lead the day‑to‑day operations of a vibrant café located in the Cape Town Greenpoint area.

This role requires someone with strong leadership skills, a passion for hospitality, and experience in managing a food and beverage establishment.

Key Responsibilities

• Oversee daily operations of the coffee shop and kitchen, ensuring a smooth workflow and high service standards.
• Recruit, train, schedule, and manage staff, fostering a positive and productive work environment.
• Ensure exceptional customer service and handle customer feedback professionally.
• Manage inventory, ordering, and supplier relationships to maintain stock levels and minimize waste.
• Monitor food and beverage preparation for quality, consistency, and compliance with hygiene standards.
• Implement and enforce health, safety, and food hygiene regulations (e.g., HACCP).
• Monitor financial performance including budgets, sales targets, cost controls, and reporting.
• Create staff rosters in line with labour budget and demand forecasting.
• Organize and oversee promotional events or seasonal campaigns to drive business.
• Maintain cleanliness, ambiance, and functionality of the premises.

Required Experience & Qualifications

• Minimum 2–3 years of experience in a supervisory or managerial role in a café, restaurant, or similar food service environment.
• Proven track record of leading a team in a high‑paced hospitality setting.
• Strong understanding of food safety and hygiene regulations.
• Knowledge and familiarity with specialty coffee is highly beneficial.
• Experience with food preparation, kitchen operations, or culinary background is a plus.

Key Skills & Attributes

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Customer‑focused with a problem‑solving mindset.
• Highly organized and detail‑oriented.
• Ability to multitask and stay calm under pressure.
• Tech‑savvy – able to use POS systems, ordering platforms, and basic spreadsheets.
• Passion for coffee, food, and delivering great experiences.