Restaurant Manager

Tailormade Solution; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A vibrant café in Cape Town is seeking an experienced Coffee Shop Manager to oversee daily operations. You'll ensure high service standards, manage staff, and maintain food safety while driving sales in a fast-paced environment. Ideal for those with a passion for hospitality and strong leadership abilities. Experience in food service management is required.

Qualifications

• 2-3 years of experience in a supervisory or managerial role in food service.
• Proven ability to lead a team in a fast-paced environment.
• Understanding of food safety and hygiene regulations.

Responsibilities

• Oversee daily operations of the coffee shop.
• Recruit, train, and manage staff.
• Ensure exceptional customer service.
• Monitor food and beverage quality.

Skills

Leadership

Communication

Customer Service

Multitasking

Tech-savvy

Job description

Position Summary

We are seeking an experienced and motivated Coffee Shop Manager to lead the day-to-day operations of a vibrant café located in the Cape Town Greenpoint area. This role requires someone with strong leadership skills, a passion for hospitality, and experience in managing a food and beverage establishment. The ideal candidate will ensure excellent customer service, staff development, food safety, and operational efficiency while driving sales and maintaining high standards.

Key Responsibilities

• Oversee daily operations of the coffee shop and kitchen, ensuring a smooth workflow and high service standards.
• Recruit, train, schedule, and manage staff, fostering a positive and productive work environment.
• Ensure exceptional customer service and handle customer feedback professionally.
• Manage inventory, ordering, and supplier relationships to maintain stock levels and minimize waste.
• Monitor food and beverage preparation for quality, consistency, and compliance with hygiene standards.
• Implement and enforce health, safety, and food hygiene regulations (e.g., HACCP).
• Monitor financial performance including budgets, sales targets, cost controls, and reporting.
• Create staff rosters in line with labour budget and demand forecasting.
• Organize and oversee promotional events or seasonal campaigns to drive business.
• Maintain cleanliness, ambiance, and functionality of the premises.

Required Experience & Qualifications

• Minimum 2–3 years of experience in a supervisory or managerial role in a café, restaurant, or similar food service environment.
• Proven track record of leading a team in a high‑paced hospitality setting.
• Strong understanding of food safety and hygiene regulations.
• Knowledge and familiarity with specialty coffee is highly beneficial.
• Experience with food preparation, kitchen operations, or culinary background is a plus.

Key Skills & Attributes

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Customer‑focused with a problem‑solving mindset
• Highly organized and detail‑oriented
• Ability to multitask and stay calm under pressure
• Tech‑savvy – able to use POS systems, ordering platforms, and basic spreadsheets
• Passion for coffee, food, and delivering great experiences