Restaurant GM: Drive Profit, People, & Guest Experience

West Coast Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant chain in Cape Town is seeking a General Manager to oversee all operations. This role requires at least 5 years in the restaurant industry, with 2 years in management. Responsibilities include achieving financial targets, ensuring compliance, and driving guest satisfaction. The ideal candidate has strong leadership and communication skills, alongside a proven track record of success.

Benefits

Competitive salary

Performance-based incentives

Company benefits

Qualifications

• Minimum 5 years’ experience in a restaurant environment.
• Minimum 2 years’ experience in a General Manager role.
• Proven track record in achieving revenue and service targets.
• Valid driver’s licence and reliable transport.

Responsibilities

• Ensure daily smooth running of all restaurant operations.
• Achieve monthly turnover, cost, and profit targets.
• Recruit, train, and manage a strong restaurant team.
• Drive exceptional guest satisfaction and handle escalated complaints.
• Ensure compliance with all health, safety, hygiene, and liquor regulations.

Skills

Operational management

Financial management

Team leadership

Customer service excellence

Compliance and safety

Tools

POS systems

MS Office

Job description

A leading restaurant chain in Cape Town is seeking a General Manager to oversee all operations. This role requires at least 5 years in the restaurant industry, with 2 years in management. Responsibilities include achieving financial targets, ensuring compliance, and driving guest satisfaction. The ideal candidate has strong leadership and communication skills, alongside a proven track record of success.