Restaurant General Manager – Luxury Bakery

Esus-Group Consulting; Cape Town; On-site; ZAR 55 000 - 75 000; Full time

Job summary

A leading luxury hospitality brand in Cape Town is seeking a Restaurant General Manager to oversee operations at their new venue. The ideal candidate will have 7–10 years of experience in luxury hospitality and a proven track record managing high-volume restaurants. Key responsibilities include leading a large team, maintaining high service standards, and handling financial performance. The role offers a competitive salary and benefits tailored for top-tier professionals.

Benefits

Competitive Salary

Performance-Based Bonus

Housing Allowance

Medical Insurance

Staff Discounts

Annual Leave

Professional Development Opportunities

Qualifications

• Minimum 7–10 years of experience in luxury hospitality.
• At least 3 years as a General Manager in high-volume environments.
• Strong knowledge of operations in restaurants, bakeries, and bars.

Responsibilities

• Oversee daily operations of the restaurant and bakery.
• Lead and inspire a large FOH and BOH team.
• Analyze P&L reports to manage financial performance.

Skills

Leadership

Financial Management

Customer Service

Team Management

Operational Efficiency

Tools

POS Systems

Inventory Management Software

Job description

A Luxury French Bakery, Restaurant, and Bar, renowned for its elegant ambiance and sophisticated clientele, is opening soon in Cape Town.Location : Cape Town, South AfricaReports to : Director of Operations / Managing DirectorEmployment Type : Full-TimeAbout the concept : The shop, situated at V&A Waterfront, is a luxury bakery and all-day dining concept featuring refined pastries, elevated cuisine, and a champagne bar experience in a chic and high-volume setting.

With multiple locations and a strong brand identity, our venues combine hospitality elegance with efficient, scalable operations.

We are seeking a visionary Restaurant General Manager to lead operations, drive growth, and maintain brand excellence across one or multiple branches.Position summary : The Restaurant General Manager is responsible for the full operational, financial, and experiential performance of one or more venues.

This role requires a dynamic leader with a proven track record in high-volume, multi-unit operations, strong financial acumen, and a passion for luxury service.

The RGM will lead the team to deliver exceptional experiences, uphold brand standards, and ensure profitability.Key Responsabilities :

• Oversee day-to-day operations of the restaurant, bakery, and champagne bar with a hands-on leadership style.
• Lead, inspire, and manage a large FOH and BOH team, ensuring motivation, performance, and development.
• Ensure consistent delivery of luxury service standards across all departments and guest touchpoints.
• Analyze P&L reports and manage financial performance including revenue, labor, COGS, and overheads.
• Optimize staffing levels, scheduling, and team deployment to ensure peak efficiency and cost control.
• Implement and monitor SOPs, health & safety protocols, and local compliance regulations.
• Collaborate with Marketing, Culinary, and HQ teams on product launches, promotions, and campaigns.
• Maintain inventory control systems, supplier relations, and procurement cost-efficiency.
• Manage guest relations, handle VIP clients, complaints, and implement service recovery processes.
• Lead new store openings, support site rollouts, and ensure operational readiness in expansion markets.
• Required Qualifications and Experience :
• Minimum 7–10 years of progressive experience in luxury hospitality with at least 3 years as General Manager.
• Track record in managing high-volume restaurants and / or multiple locations.
• Strong knowledge of bakery, café, restaurant, and bar operations.
• Advanced financial management skills, including budgeting, P&L oversight, and forecasting.
• Excellent communication, leadership, and interpersonal skills across diverse teams.
• Familiarity with POS, reservation, inventory, and reporting software systems.
• Fluent in English; additional languages (French, Arabic) are a plus.
• Preferred Attributes :
• Entrepreneurial spirit with a passion for premium service and team culture.
• Polished, detail-oriented, and highly organized under pressure.
• Ability to multi-task across locations, projects, and performance KPIs.
• Experience with new store openings, brand launches, or franchise management is an advantage.
• Package & Benefits :
• Competitive Salary
• Performance-Based Bonus / Profit Sharing
• Housing & Transportation Allowance (where applicable)
• Medical Insurance
• Staff Discounts & Meals
• Annual Leave
• Professional Development and Regional Career Growth Opportunities

Please send your application, CV, references, pictures of you to -Only strong experiences in Luxury Hospitality will be considered.