Restaurant General Manager

Tradeon; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent restaurant management company is seeking a Restaurant General Manager in Stellenbosch to oversee operational excellence, ensure customer satisfaction, and build a high-performing team. The ideal candidate will have 3-5 years of management experience in a Quick Service Restaurant. This is a full-time, permanent role with various responsibilities including training, recruitment, and performance management.

Qualifications

• 3-5 years management experience in a Quick Service Restaurant, retail, or hospitality.
• Proficiency in food safety and health compliance.
• Willingness to work shifts, evenings, weekends, and public holidays.

Responsibilities

• Oversee restaurant operations ensuring customer satisfaction and profitability.
• Recruit and develop operational leaders.
• Manage staffing and inventory and review financial reports.

Skills

Team Management

Customer Service

Performance Management

Training and Development

Financial Analysis

Education

Minimum Grade 12 / Matric

Tools

MS Office

POS systems

Job description

Overview

The Restaurant General Manager (RGM) oversees a restaurant, ensuring operational excellence, customer satisfaction, and profitability while building a high‑performing team.

Key Performance Areas & Responsibilities

• Build people capability: design training programs, onboarding, coaching, and provide regular feedback and corrective guidance.
• Engage & retain staff: create a positive work environment, fair practices, growth pathways, and recognition.
• Performance management: set goals, conduct reviews, and address performance or IR matters promptly.
• Recruitment & bench strength: recruit, develop operational leaders, and maintain a healthy bench.
• Deliver a consistent customer experience: meet CHAMPS and brand standards, exceed customer expectations, and achieve audit/compliance standards.
• Forecast inventory, sales and staffing; develop staffing plans and manage food and supply orders to balance cost efficiency with operational needs.
• Guide Restaurant Manager (RM) in deployment planning; address obstacles during peak trading.
• Track, analyze and root cause customer complaints, SWS performance, and operational variances; develop SMART action plans with the Area Coach.
• Plan and execute restaurant marketing initiatives and promotions to build traffic and grow sales.
• Drive a customer‑focused culture by setting a “customer‑first” mindset, recognizing great service and reinforcing hospitality behaviours.
• Manage staffing, inventory, cash handling and other controllables; review financial reports and take corrective actions to protect margins and drive cost efficiency.
• Maintain restaurant facilities and equipment to brand standards through preventive maintenance and timely upgrades.
• Accurately complete forecasting, budgets, and action planning to deliver business results.
• Support and execute new company initiatives and track results, ensuring effective rollout and adoption by the team.

Ideal Requirements & Minimum Qualifications

• Minimum Grade 12 / Matric.
• 3–5 years’ management or supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment.
• Proficiency with MS Office, POS systems and operational reporting tools.
• Excellent understanding of CHAMPS, food safety, health & safety compliance and operational excellence in a high‑volume environment.
• Passion for coaching, mentoring and succession planning to foster growth and leadership within your teams.
• Willingness to work shifts, evenings, weekends and public holidays in line with business needs.

Additional Information

Area: Stellenbosch, Western Cape
Contract Type: Permanent
Application Close: 11 November

Job Types: Full‑time, Permanent