Restaurant General Manager

Four Seasons Hotels and Resorts; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious hotel chain in Johannesburg is seeking a Restaurant General Manager to oversee daily operations, manage financial performance, and lead the restaurant team. Ideal candidates will have experience in high-end dining and a strong focus on guest satisfaction. This role offers the opportunity to work in a dynamic environment with career growth potential and competitive benefits.

Benefits

Robust benefit plan

Career advancement opportunities

Qualifications

• Experience in a managerial role in a high-end restaurant.
• Strong financial acumen with budget management skills.
• Excellent interpersonal skills for guest relations.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service.
• Develop and manage budgets, forecasts, and financial reports.
• Recruit, train, and mentor restaurant staff.

Skills

Leadership

Financial Management

Guest Relations

Team Development

Job description

About the job

Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and passion for food and wine.

We seek a highly motivated and service-minded individual to join the Restaurant team as the Restaurant General Manager.

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

Operational Management

• Oversee daily restaurant operations, ensuring smooth service across breakfast, lunch, dinner, and special events.
• Implement and maintain 5-star service standards and Standard Operating Procedures (SOPs)

Financial & Business Performance

• Develop and manage budgets, forecasts, and financial reports.
• Drive revenue through innovative menu offerings, promotions, and guest experiences.

Team Leadership & Development

• Recruit, train, and mentor restaurant staff, including supervisors, servers, and hosts.
• Conduct performance reviews, provide coaching, and foster a culture of continuous improvement.

Guest Experience

• Act as the face of the restaurant, engaging personally with guests to ensure satisfaction.
• Handle guest concerns or complaints promptly and professionally, turning challenges into opportunities.

Strategic Initiatives

• Partner with the Executive Chef and Beverage Manager on menu planning, wine pairing, and special events.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have access to a robust benefit plan.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Learn more about

what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Successful candidates must possess legal rights to work in South Africa

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.

EE candidates including disabled applicants are welcome to apply.