Restaurant General Manager

Pty; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fast-food chain in East London is seeking a Restaurant General Manager to oversee operations and ensure excellence in service and profitability. The ideal candidate will have managerial experience in the Quick Service Restaurant industry and a passion for customer service. This is a permanent position with market-related salary. Join our team to make a difference in our restaurant operations.

Qualifications

• Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry.
• RGM Academy and RGM Certified.
• All Star Certified + Individual Development Plan (IDP) in place.

Responsibilities

• Achieve CHAMPS Standards within the restaurant.
• Manage shifts according to Company Policies and Procedures.
• Forecast and schedule labour by shift.

Skills

Supervisory and managerial experience in QSR

English Proficiency

Numeracy Proficiency

Computer Literacy

Financial Acumen

Passion for product quality

Education

Grade 12 NQF Level 4

Related tertiary qualification

Job description

DescriptionA vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

Requirements

• Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy
• Financial Acumen
• All Star Certified + Individual Development Plan (IDP) in place
• RGM Academy and RGM Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand
• Work Level: Mid-Level
• Job Type: Permanent
• Salary: Market Related
• EE Position: Yes
• Location: East London