Restaurant General Manager

OttoBauthentic; Cape Town; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A leading restaurant chain in the Cape Town area is seeking an experienced Restaurant General Manager. In this role, you will be responsible for achieving sales targets, managing staff, and ensuring operational excellence. Candidates must have at least three years of supervisory experience in a quick-service restaurant environment and a Matric certificate. Strong financial acumen and proficiency in English are essential. This position offers an opportunity to lead a motivated team toward success.

Qualifications

• At least three years' experience in a supervisory role within a QSR environment.
• Proficiency in English is essential.
• Basic understanding of financial information is required.

Responsibilities

• Ensure employees achieve customer satisfaction in all service aspects.
• Direct shifts and manage employee activities for maximum efficiency.
• Implement training programs to enhance employee performance.

Skills

Supervisory experience

English proficiency

Numeracy skills

Computer skills

Financial acumen

Managerial experience

Education

Matric

Job description

Restaurant General Manager - Cape Town area

To achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management.

Responsibilities:

• Achieve Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential
• Manage cost controls in accordance with company policy and procedures, directing the activities of employees in meeting targets placed on controllable, maximizing sales, operating efficiency and profitability
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required
• Achieve consistent results through team management

Requirements (not negotiable):

• At least three (3) years' experience at supervisory level in a QSR environment
• Must have Matric
• English proficiency
• Numeracy proficiency
• Computer skills: Windows experience, word processing, spreadsheets and electronic mail
• Financial acumen: Basic understanding of financial information
• Business skills: Managerial experience & Points of sales