Response Supervisor- Pietermaritzburg

Fidelity Services Group; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A security services company in Pietermaritzburg is seeking a Response Supervisor to manage armed response vehicles and ensure operational efficiency during shifts. This role requires a Matric certificate, valid driver's license, and firearm competency. Responsibilities include managing personnel, overseeing vehicle maintenance, and maintaining discipline. Ideal candidates will possess strong communication and conflict management skills. This position offers a dynamic work environment with a focus on security and safety.

Qualifications

• Valid Driver’s License (minimum 2 years).
• Valid Firearm Competency (Business purposes).
• PSIRA Registered Grade B with Armed Response.
• Clear Criminal Record.

Responsibilities

• Manage deployment of armed response vehicles.
• Assist with responding to alarm activations.
• Maintain a high level of discipline on the shift.
• Administer time sheets and overtime of personnel.
• Report vehicle availability to Area Manager.

Skills

Energy

Stress tolerance

Safety awareness

Initiating action

Communication skills

Conflict management

Continuous learning

Customer focus

Time management

Security / Safety jobs

Education

Matric (Grade 12)

Tools

MS Office

Advanced Excel

PowerPoint

Email and Internet

Job description

Job title : Response Supervisor- Pietermaritzburg

Job Location : KwaZulu-Natal, Pietermaritzburg

Deadline : November 06, 2025

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Main purpose of the job :

To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

Minimum Qualifications and Experience :

Matric (Grade 12)

Valid Driver’s License (minimum 2years)

Valid Firearm Competency (Business purposes)

PSIRA Registered Grade B with Armed Response

Clear Criminal Record

Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES :

Holding of inspection parades on a daily basis

Asses training requirements of shift on a monthly basis

Always maintain a high level of discipline on the shift

Attend to all disciplinary actions as needed

Planning of the shift leave / on a leave chart for each

Assist the area manager with interviews of potential candidates for employment as requested

Administer time sheets and overtime of personnel on a monthly basis

Administer performance bonuses of personnel on a monthly basis

Merit assessment of all personnel on a cycle basis

Recommending of leave (Annual / sick / compassionate / study as requested

General well being of all personnel at all times

Take full control and management over all the Hubs

Always ensure the efficient planning and performance of these Hubs

Always ensure that these Hubs are fully manned and operated

Reporting of availability of vehicles to Area Manager and Fleet Controller on a daily

Planning of services, routine maintenance, etc. on an on-going basis

Reporting of all defects on vehicles to Fleet Manager / Area Manager on a weekly basis

Immediate completion and handing in of all MVA forms

Always ensure that the vehicles are clean at every shift

Keep control over and recording of all firearms on a daily basis

Always ensure that the firearm register is kept up to date

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

Energy

Stress tolerance

Safety awareness

Initiating action

Communication skills

Conflict management

Continuous learning

Customer focus

Time management

Security / Safety jobs