Resource Planner Coordinator

PwC; Wes-Kaap; On-site; ZAR 550,000 - 750,000; Full time

Job summary

A leading consulting firm in South Africa is seeking a Resource Coordinating Manager to oversee resource management, strategic planning, and stakeholder collaboration. The ideal candidate will have 5-7 years of experience in resource planning and 1-2 years in team management. Strong communication and data analysis skills are essential for driving operational efficiency and enhancing team performance.

Qualifications

• 5–7 years experience in resource planning.
• 1–2 years managing a team of resource planners.
• Solid understanding of strategic planning and resource management.

Responsibilities

• Lead and manage strategic planning for staff.
• Proactive management of resource allocation.
• Drive relationships with stakeholders.
• Implementation of Resource Management technology.

Skills

Resource Management

Data Analysis

Leadership

Communication

Problem-solving

Coaching

Conflict Resolution

Project Management

Education

Bachelor’s degree in business administration or related field

Tools

TalentLink

Oracle

Tableau

Power BI

MS Office Suite (Excel)

Job description

Our Resource Management (RM) team ensures we have the right people for the right jobs, at the right time, in the right places.

Resource Management works collaboratively with our business to deliver successful people deployment solutions and build quality client teams. We play a key role in the delivery of our People Priorities; Fair Work Access, Diversity & Inclusion, Talent Development, and providing Career Enhancing Experiences for our people. As the workforce of the future takes shape it’s an exciting time to be in Resource Management and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Coordinating Manager you’ll work in partnership with stakeholders, using your continuous improvement mindset, business acumen and Management Information (MI) to inform and influence decisions. Ultimately, you’ll work as part of a team of problem solvers, helping to solve business issues, and drive operational efficiency.

Qualifications / Certifications

Recommended: Bachelor’s degree in business administration, project management or related field

Experience required:

5 – 7 years’ experience in resource planning

1-2 years managing a team of resource planners

Responsibilities of role:

Resource Management:

• Lead and manage the strategic planning, allocation, and resource pools of Client Service Staff (CSS) ensuring alignment with the firm's strategic priorities and business metrics, as well as resolving unassigned clients and reallocations for new CSS joiners/leavers.
• Utilise continuous planning and scheduling to meet firm utilisation targets, with a primary focus on staff leverage and peak season needs/available staff allocation.

• Proactive management and monitoring of ACI vs. Non ACI statistics (during the planning process and otherwise).
• Management of key initiatives or projects for the better planning of staff.
• Design and develop new processes and policies to enhance operational efficiency.

• Present these new processes and applicable policies to Leadership for approval and implementation.
• Upload Resource Planning System (currently TalentLink) with non-chargeable events such as training, tutoring, study leave, academies, SAICA, quality reviews, coaching, business development, internal projects, statutory holidays, firmwide closure days, admin, specific to the division.

Data Analysis and Decision Making:

• Direct and oversee the analysis of productivity reports, developing strategic plans for workload balancing, utilisation improvements, and people deployment/resourcing solutions that drive growth and profitability.
• Consolidate, interpret and analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability and people engagement.

Communication Skills & Relationships:

• Lead collaboration efforts with Resource Management professionals; share best practices, continuously improve processes, facilitate staff imports/exports (including stock counts) and secondments, and participate in team initiatives that drive operational improvement.
• Drive relationships and collaborate closely with stakeholders and internal services teams to ensure alignment and integration of processes and policies, fostering strong partnerships and effective communication across all teams involved.

Leadership and Coaching:

• Provide leadership, coaching and strategic direction to Resource Management
• Planners as the team expands, ensuring adherence to strategic resourcing processes and fostering professional development.
• Conflict Resolution & Decision Making:
• Lead conflict resolution efforts, proactively anticipating and mitigating issues to ensure smooth operations.

CSS Interaction:

• Build strong relationships with staff at all levels, through daily liaisons; to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across industry/regional counterparts.
• Support in conducting regular portfolio reviews with client facing staff to ensure maximum utilisation, development and fair allocation of work for each individual.

Resource Management Technology:

• Lead the development and implementation of Resource Management technology, particularly TalentLink Staffing & Deployment, to support strategic assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on identifying technological enhancements for the development of new tools aimed at continuous improvement.

Admin:

• Manage resignation protocols, safeguarding accurate completion of the termination database, ensuring that all time/expenses have been captured and leave reconciliations for resigned staff.
• Collaborate with the Payroll department to reconcile leave balances between Oracle and the payroll system, ensuring that variances are rectified.
• Prepare and consolidate various reports for the business as needed, including utilisation/hours reports for appraisal processes, budget forecasts, and trainee/new joiners processes etc.

Skill sets required:

• Solid understanding of Resource Management, including forecasting and strategic planning, and how these elements connect to overarching business strategy, while demonstrating commercial acumen with a critical business mindset, using resourcing metrics and KPIs for informed decision-making.
• Proficiency in data analysis and storytelling through MI, interpreting findings into impactful actions.
• Proven problem-solving capabilities and experience in leveraging data visualization tools such as Tableau or Power BI to present data effectively.
• Exceptional communication skills in English (both written and verbal) with a proven track record to flex, negotiate and influence effectively in high-stress situations (while maintaining empathy and resilience); consult and manage stakeholders with conflicting priorities, and build strong long-lasting relationships.
• Ability to make independent decisions and exercise excellent judgment without oversight all while being a collaborative team player.
• Experienced in leading, coaching, and developing teams, with a proven record in strategic and creative thinking.
• Skilled in managing Resource Management Seniors, providing coaching, professional development, and broader mentoring across the function.
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
• Aptitude for addressing and de-escalating concerns independently, maintaining professionalism in all interactions.
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines, while effectively managing multiple deadlines, conflicting priorities, and projects.
• Proven track record of setting priorities and consistently meeting or exceeding deadlines with a high level of accuracy and attention to detail, while proactively using initiative to achieve results.
• Skilled at executing change management and confidently engaging with partners and staff at all levels .
• Ability to maintain confidentiality.
• Experience using TalentLink, Oracle, WIP and MS Office Suite (specifically Excel)