Resource Planner Coordinator

PwC; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A global consulting firm is seeking a Resource Coordinating Manager in Cape Town to lead resource planning and development of staff allocation strategies. The ideal candidate will possess strong leadership skills, proficient in data analysis and resource management technologies. They will ensure alignment with the firm’s priorities while fostering a collaborative environment. The position requires 5–7 years in resource planning and knowledge of data visualization tools. This role offers an excellent opportunity to drive strategic change in a dynamic environment.

Qualifications

• 5–7 years’ experience in resource planning.
• 1-2 years managing a team of resource planners.

Responsibilities

• Lead and manage strategic planning and resource allocation for Client Service Staff.
• Design and develop new processes to enhance operational efficiency.
• Provide leadership and coaching to Resource Management Planners.
• Prepare and consolidate various reports as needed.

Skills

Resource Management

Data analysis

Team leadership

Problem-solving

Communication skills

Education

Bachelor’s degree in business administration or related field

Tools

TalentLink

Tableau

Power BI

MS Office Suite

Job description

Overview

Description

Summary at PwC: our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information to enhance credibility and reliability with a variety of stakeholders. They evaluate compliance with regulations, including governance and risk management processes and related controls. In financial statement audit at PwC, you will focus on obtaining reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes the auditor’s opinion.

You are expected to lead with integrity and authenticity, articulate PwC’s purpose and values, and embrace technology and innovation to enhance delivery. You will motivate, develop and inspire others, coach, leverage team members’ strengths, and manage performance to meet client expectations.

Role Summary: Our Resource Management (RM) team ensures we have the right people for the right jobs, at the right time, in the right places. RM collaborates with our business to deliver successful people deployment solutions and build quality client teams, playing a key role in the delivery of our People Priorities: Fair Work Access, Diversity & Inclusion, Talent Development, and providing Career Enhancing Experiences. As the workforce of the future takes shape, it’s an exciting time to be in Resource Management and drive our strategy forward.

As a Resource Coordinating Manager you’ll work with stakeholders, using a continuous improvement mindset, business acumen and Management Information (MI) to inform decisions. You’ll be part of a team of problem solvers helping to solve business issues and drive operational efficiency.

Responsibilities

• Lead and manage strategic planning, allocation, and resource pools of Client Service Staff (CSS) ensuring alignment with the firm’s priorities and business metrics, resolving unassigned clients and reallocations for new CSS joiners/leavers.
• Utilise continuous planning and scheduling to meet firm utilisation targets, focusing on staff leverage and peak-season needs.
• Proactively monitor ACI vs. Non ACI statistics during planning and otherwise.
• Manage key initiatives or projects for better staff planning.
• Design and develop new processes and policies to enhance operational efficiency; present them to Leadership for approval and implementation.
• Upload Resource Planning System (TalentLink) with non-chargeable events such as training, tutoring, study leave, academies, SAICA, quality reviews, coaching, business development, internal projects, statutory holidays, firmwide closure days, admin, and division-specific items.
• Direct and oversee analysis of productivity reports, developing strategic plans for workload balancing, utilisation improvements, and people deployment/resourcing solutions that drive growth and profitability.
• Consolidate, interpret and analyse Management Information (MI) to provide trends and identify opportunities to improve profitability and people engagement.
• Lead collaboration with Resource Management professionals, facilitate staff imports/exports and secondments, and participate in initiatives that drive operational improvement.
• Build relationships with stakeholders and internal services teams to ensure alignment and effective communication across teams.
• Provide leadership, coaching and strategic direction to Resource Management Planners as the team expands, ensuring adherence to resourcing processes and professional development.
• Lead conflict resolution efforts and proactively mitigate issues to ensure smooth operations.
• Build trusted advisory relationships with staff at all levels and promote resource sharing across industry/regional counterparts.
• Lead the development and implementation of Resource Management technology (notably TalentLink Staffing & Deployment) to support planning, allocations, forecasting, and reporting; deliver training and identify enhancements for continuous improvement.
• Admin duties: manage resignation protocols, safeguard accuracy of termination databases, ensure time/expenses are captured, and reconcile leave balances with payroll systems.
• Prepare and consolidate various reports (utilisation/hours, budget forecasts, trainee/newjoiner processes) as needed.

Qualifications / Certifications

Recommended: Bachelor’s degree in business administration, project management or related field

Experience required:

• 5 – 7 years’ experience in resource planning
• 1-2 years managing a team of resource planners

Skill sets required

• Solid understanding of Resource Management, forecasting and strategic planning, and how these connect to business strategy, with commercial acumen and KPI-based decision-making.
• Proficiency in data analysis and storytelling through MI; ability to leverage data visualization tools such as Tableau or Power BI to present data effectively.
• Exceptional English communication skills (written and verbal); ability to influence in high-stress situations; consult and manage stakeholders with conflicting priorities.
• Ability to make independent decisions and exercise sound judgment while being a collaborative team player.
• Experience in leading, coaching, and developing teams, with a track record in strategic and creative thinking; coaching and mentoring across the function.
• Strong problem-solving skills with understanding of the business impacts of resourcing decisions; ability to address concerns independently and maintain professionalism.
• Ability to manage ambiguity and complex projects, think strategically, and meet deadlines under pressure.
• Proven ability to set priorities and deliver on deadlines with accuracy and attention to detail; initiative to achieve results.
• Skilled at executing change management and engaging with partners and staff at all levels.
• Ability to maintain confidentiality.
• Experience using TalentLink, Oracle, WIP and MS Office Suite (specifically Excel).

Travel & Sponsorship

Travel Requirements: Up to 20%

Available for Work Visa Sponsorship? No

Job Posting End Date: October 15, 2025