Reserve Private Clients Manager

Diageo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global spirits company is seeking a Private Client Manager in Cape Town to develop strategies for high-net-worth clients. The ideal candidate will have over 5 years in luxury brands and excellent relationship management skills. Key responsibilities include managing client relationships, organizing exclusive events, and achieving sales targets. This is a fixed-term contract opportunity with competitive benefits.

Qualifications

• 5+ years of experience in luxury brands or hospitality.
• Experience with high-net-worth clients.
• Strong communication and networking skills.
• Self-starter with results-oriented mindset.

Responsibilities

• Develop a Private Client strategy for Southern Africa.
• Manage supply process with Diageo Supply Chain.
• Engage and develop relationships with HNWIs.
• Organise exclusive events for client engagement.
• Achieve sales targets for the Diageo Private portfolio.

Skills

Luxury brand experience

Client relationship management

Sales acumen

Influencing skills

Public speaking

Emotional intelligence

Fluent English

Job description

Job Description

Diageo's Reserve business is well-established and highly profitable with a leading position within super premium & above spirits, holding the number one share position globally.

Diageo Reserve has an enviable portfolio of luxury whiskies like Brora, Port Ellen as well as collectors' favorites like Prima, Ultima collections.

Diageo also possesses an unrivalled collection of brand distilleries and brand homes with strong legacy and heritage.

The goal of the Diageo Private Client team is to target, reach and educate private clients on our rare and exceptional portfolio, and at the same time, provide clients with excellent service.

Our goal is to build a network of clients, cultivate our clients and make them into our brand advocates/ambassadors. This position will report to the Head of Reserve for Southern Africa.

The Private Client Manager will actively plan and implement commercial strategies to capture new opportunities by targeting (U)HNWI and HNWI for the Southern Africa market through building key relationships and extending personalized services and experiences.

The Private Client Manager will serve high-net-worth individuals focused on rare, aged whiskies and bespoke experiences.

Role Responsibilities

• Develop a Private Client strategy / plan and ambition including market segmentation & acquisition and retention plan.
• Develop and put in place an optimized RTC model to best serve Private Clients needs.
• Manage the end‑to‑end supply process with Diageo Supply Chain teams to ensure on‑time arrival and launch of chosen SKUs.
• Develop and maintain an offering / portfolio of rare products and exclusive experiences to offer to client base.
• Engage and develop strong relationships with a select group of HNWIs; target acquisitions of HWNI's / UHNW's through strategic partnerships (e.g. with investment banks).
• Organise and host exclusive events and tastings to engage HNWI clients and showcase our luxury brands and experiences.
• Qualify client leads, conduct discovery meetings to understand objectives and needs & design custom proposals and manage onboarding.
• Achieve KPIs on Diageo Private portfolio's sales target value and operating profit, as well as manage efficient deployment of A&P budget.
• Maintain and grow client relationships and provide 24/7 white‑glove service.

Experience / Skills Required

• The ideal candidate will have 5+ years of experience working with luxury brands in the spirits / wine, luxury hospitality or food & beverage industries.
• The candidate must have worked with high‑net‑worth clients across luxury sales or experiential marketing.
• At least 5 years' experience in luxury goods sales and client relationship management.
• Having a personal network of (U)HNWI contacts will be a significant advantage.
• Possess luxury selling skillset and mindset.
• Strong business acumen and ability to close sales through strong relationships.
• Good understanding of luxury industry or private banking industry.
• At ease with public speaking and presentation.
• Adaptable with high emotional intelligence.
• Self‑starter and results‑oriented.
• Good networking, influencing and communication skills.
• Fluent in English; proficiency in other language(s) will be an advantage.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense.

This means that you'll be welcomed and celebrated for who you are just by being you.

You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world.

Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Additional Information

Worker Type: Fixed Term Contract (Fixed Term)

Primary Location: Waterfall

Additional Locations: Cape Town

Job Posting Start Date