Reservations Ticketing Agent

Travel Vision; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent African airline is seeking a customer-focused Reservations & Ticketing Agent to join its team at Cape Town International Airport. The ideal candidate will have strong interpersonal skills and experience in ticketing. Responsibilities include providing ticketing services, handling queries, and ensuring excellent customer service. Candidates should have 2-5 years of experience and proficiency in GDS. This position offers opportunities for training and career development in a dynamic environment.

Benefits

Market related salary

Opportunities for training and growth

Dynamic working environment

Qualifications

• 2-5 years of experience in airline reservations or ticketing.
• Fluency in Swahili and English; additional languages are an advantage.
• Understanding of airline fare rules and IATA standards.

Responsibilities

• Provide professional reservation and ticketing services to customers.
• Make, modify, and confirm flight bookings.
• Issue, reissue, and refund tickets according to policies.

Skills

Customer Service Skills

Strong communication skills

Problem-solving abilities

Multitasking skills

Education

Matric / Grade 12 or equivalent

Tools

Global distribution system (GDS)

Job description

Location : (CAPE TOWN INTERNATIONAL AIRPORT) Department: (Reservations & Ticketing) Reports To: (GM - Airlines) Employment Type: (Permanent) Experience Required: 2-5 Years

About the Job

A prominent African airline is seeking a customer-focused Reservations & Ticketing Agent to join its team at Cape Town International Airport. The ideal candidate will have strong interpersonal skills, a passion for the aviation industry, and the ability to perform well in a fast-paced, customer-driven environment. We require a highly experienced Ticketing Travel Consultant with a solid background in reservations and ticketing.

Key Responsibilities

• Provide professional and accurate reservation and ticketing services to customers via phone, email, and at the airport ticket desk.
• Make, modify, and confirm flight bookings using the airline's reservation system.
• Issue, reissue, and refund tickets in accordance with airline policies and IATA standards.
• Offer fare quotations, advice on routes, schedules, and airline policies.
• Assist passengers with special service requests and ensure proper documentation is recorded.
• Handle travel disruptions, including re-bookings, involuntary changes, and schedule irregularities.
• Maintain high levels of customer service and ensure queries are resolved professionally.
• Process payments and manage cash or credit transactions securely.
• Collaborate with airport operations and customer service teams to ensure seamless passenger experiences.
• Resolve customer issues and complaints in a timely and professional manner.
• Stay updated on travel industry trends, airline policies, and ticketing systems.
• Uphold airline safety, security, and service standards at all times.
• Open to working shifts or after hours.

Minimum Requirements

• Matric / Grade 12 or equivalent.
• Minimum 2-5 years' experience in airline reservations, ticketing, or travel agency operations.
• Proficiency in a global distribution system (GDS) such as Amadeus, Sabre, Travelport, or Galileo.
• Understanding of airline fare rules, ticketing procedures, and IATA standards.
• Excellent verbal and written communication skills.
• Ability to work shifts, weekends, and public holidays as required.
• Valid South African work authorization.
• Language skills: Fluency in Swahili and English; additional languages are an advantage.
• Customer Service Skills: Strong communication and interpersonal skills with a focus on customer satisfaction and conflict-resolution abilities.

Preferred Competencies

• Multilingual abilities (especially English and another African language).
• Strong organisational and multitasking skills.
• Ability to work well under pressure with minimal supervision.
• Professional appearance and positive attitude.
• Team player with strong problem-solving abilities.
• High level of accuracy and attention to detail.

What We Offer

• Market related salary.
• Opportunities for training, growth, and career development within the airline.
• A supportive, diverse, and dynamic working environment.
• Exposure to a global network and international aviation standards.

How to Apply

Interested candidates should submit:

• A detailed CV.
• A brief cover letter outlining relevant experience.
• Copies of qualifications or GDS certifications.

Email applications to: [email address not provided]. Application deadline: 28 November 00am. Only shortlisted candidates will be contacted. Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, consider your application unsuccessful.

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