Reservations Specialist — Guest Service & Booking Mastery

Marriott Hotels Resorts; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company in Durban seeks a Reservations Associate to manage guest reservations and deliver exceptional service. The role involves handling inquiries, processing requests, and maintaining professional relationships in a busy environment. Candidates should have a high school diploma or equivalent and possess strong communication skills. Join this dynamic team and contribute to a personalized service experience in the vibrant hospitality sector.

Qualifications

• Experience in related work is preferred but not mandatory.
• No supervisory experience required.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Identify guest needs and explain policies.
• Maintain confidentiality and protect company assets.

Skills

Communication skills

Customer service

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality company in Durban seeks a Reservations Associate to manage guest reservations and deliver exceptional service. The role involves handling inquiries, processing requests, and maintaining professional relationships in a busy environment. Candidates should have a high school diploma or equivalent and possess strong communication skills. Join this dynamic team and contribute to a personalized service experience in the vibrant hospitality sector.