Reservations & Revenue Specialist

Tych Business Solutions; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A hospitality company in Stellenbosch is seeking a Reservations Agent to handle all reservation enquiries and bookings. The ideal candidate should have a hospitality diploma and 2-3 years' experience in a luxury environment. Skills in upselling, guest service, and organizational abilities are essential. Candidates must be proficient in English and potentially other languages. The position offers a dynamic work environment with rotational hours.

Qualifications

• 2-3 years of experience in a Reservations role, preferably in a 5-star setting.
• Proficiency in English, additional languages advantageous.
• Ability to work under pressure and in a rotational schedule.

Responsibilities

• Handle reservation enquiries, calls, and emails professionally.
• Process group reservations and manage bookings in the PMS.
• Maximize revenue through effective upselling techniques.

Skills

Reservation handling

Guest service

Sales skills

Organizational skills

Education

Matric

Hospitality/Travel & Tourism diploma

Tools

PMS systems

OTAs

Job description

A hospitality company in Stellenbosch is seeking a Reservations Agent to handle all reservation enquiries and bookings. The ideal candidate should have a hospitality diploma and 2-3 years' experience in a luxury environment. Skills in upselling, guest service, and organizational abilities are essential. Candidates must be proficient in English and potentially other languages. The position offers a dynamic work environment with rotational hours.