Reservations & Revenue Operations Manager

Focus Travel & Tours; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel and tours company in Johannesburg seeks a Reservations Manager to oversee the booking process, lead the reservations team, and optimize revenue. The ideal candidate must have 5 years of experience in a managerial role within the hospitality or travel industry, a bachelor's degree in Tourism management, and excellent customer service skills. This role demands attention to detail and strong communication abilities.

Qualifications

• 5 years of experience in sales, management, or a leadership position in hospitality or travel.
• Excellent regional geographic knowledge.
• Proficiency in computer reservations systems.

Responsibilities

• Oversee all reservations from inquiry to confirmation.
• Lead and motivate the reservations team to meet goals.
• Optimize revenue through effective yield management.
• Manage group bookings and ensure compliance with obligations.

Skills

Customer service

Communication

Organization

Attention to detail

Negotiation

Education

Matric / Grade 12

Bachelor's degree in Tourism management or a related field

Tools

Computer reservations systems

Job description

A travel and tours company in Johannesburg seeks a Reservations Manager to oversee the booking process, lead the reservations team, and optimize revenue. The ideal candidate must have 5 years of experience in a managerial role within the hospitality or travel industry, a bachelor's degree in Tourism management, and excellent customer service skills. This role demands attention to detail and strong communication abilities.