Reservations Manager

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading recruitment agency is seeking a Reservations Manager in Stellenbosch. The role involves overseeing the reservations process and managing a team to ensure a seamless guest experience. Candidates should have a background in luxury environments and demonstrate strong leadership and communication skills. A relevant tertiary qualification and experience with hotel booking systems are required.

Qualifications

• 3+ years Reservations Manager experience.
• Experience in luxury/5* environment preferable.
• Knowledge of revenue management principles.

Responsibilities

• Oversee all aspects of the reservations process.
• Manage and lead the reservations team.
• Maximize room revenue through strategic inventory management.

Skills

Strong leadership skills

Communication skills

People management skills

Guest-focused approach

Attention to detail

Education

Grade 12 and relevant tertiary qualification

Tools

Protel Air

MS Office

Excel

Job description

Reservations Manager job vacancy in Stellenbosch.

Duties and Responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation.
• Manage and lead the reservations team, providing coaching, training, and motivation.
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders.
• Ensure accurate data management, reporting, and system maintenance on Protel Air.
• Maintain high standards of guest service, ensuring personalized communication and attention to detail.
• Handle VIP bookings, special requests, and problem solving with professionalism.
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible.
• Work closely with other Heads of Departments.
• Attend meetings, write reports and provide feedback as required.

Requirements:

• Grade 12 and relevant tertiary qualification.
• 3+ years Reservations Manager experience.
• Experience in luxury/5* environment preferable.
• Strong leadership, communication, and people management skills.
• Knowledge of revenue management principles and systems.
• Proficiency in hotel booking systems (e.g., Protel Air or similar)
• Exceptional attention to detail and organizational abilities.
• Guest-focused with excellent interpersonal skills.
• Ability to work under pressure in a fast-paced luxury environment.
• Experienced in MS Office and Excel.
• Availability to work within opening hours (e.g. public holidays, weekends as required)