Reservations Manager

Phoenix Recruitment; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hotel recruitment agency is seeking an experienced Reservations Manager for a hotel at Cape Town Airport. The successful candidate will lead the reservations team, optimize booking operations, and ensure excellent guest relations. A formal hospitality qualification and 3–5 years of relevant experience are required. Strong knowledge of property management systems and excellent organizational skills are essential for this role.

Qualifications

• Minimum of 3–5 years’ experience in hotel reservations management.
• Experience with online booking platforms.
• Ability to work in a fast-paced environment, including weekends and holidays.

Responsibilities

• Oversee daily operations of the reservations department.
• Manage reservations staff and their training.
• Monitor room inventory, rates, and availability.
• Implement strategies to increase bookings.
• Maintain excellent guest relationships.
• Generate reports on reservations and revenue metrics.

Skills

Strong knowledge of property management systems (PMS)

Excellent communication skills

Leadership abilities

Organizational skills

Attention to detail

Education

Formal hospitality qualification

Grade 12

Job description

SUMMARY :

• Hotel at Cape Town Airport is looking for a Reservations Manager to lead the reservations team and optimize booking operations.

The ideal candidate will be a proactive, detail-oriented professional with a strong understanding of hotel reservation systems, revenue management and guest relations.

POSITION INFO : Duties :

Oversee daily operations of the reservations department, ensuring high levels of efficiency and accuracy.

Manage reservations staff, including training, scheduling and performance management.

Monitor room inventory, rates, and availability to maximize revenue.

Implement strategies to increase bookings across all channels (direct, OTA, corporate, and group bookings).

Maintain excellent relationships with guests, addressing inquiries and resolving issues promptly.

Generate regular reports on reservations, occupancy, and revenue metrics.

Collaborate with front office, sales, and marketing teams to ensure seamless guest experiences.

Requirements :

Grade 12

A formal hospitality qualification

Minimum of 3–5 years’ experience in hotel reservations management or similar role.

Strong knowledge of property management systems (PMS) and online booking platforms.

Excellent communication, leadership, and organizational skills.

Analytical mindset with attention to detail and revenue optimization experience.

Ability to work in a fast-paced environment, including weekends and holidays as needed.