Reservations & Guest Services Specialist

Hyatt Hotels Corporation; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Reservations Agent responsible for handling guest reservations and communications. The ideal candidate will have previous hotel experience and the ability to manage bookings efficiently while providing exceptional customer service. Responsibilities include processing queries, managing records, and assisting with front office duties. Strong communication skills and a positive attitude are essential.

Qualifications

• Previous hotel-related experience is required.
• Must have Reservations experience in Group Accommodation and Events.
• Must speak, read, write and understand English.

Responsibilities

• Processes all reservation queries promptly.
• Creates and maintains reservation records.
• Prepares letters of confirmation and communicates reservation info to front desk.

Skills

Great communication skills

Quality focused

Energetic and friendly personality

Courteous

Education

Grade 12 and a Formal Qualification

Tools

Hotel software

Job description

A luxury hotel in Cape Town is seeking a Reservations Agent responsible for handling guest reservations and communications. The ideal candidate will have previous hotel experience and the ability to manage bookings efficiently while providing exceptional customer service. Responsibilities include processing queries, managing records, and assisting with front office duties. Strong communication skills and a positive attitude are essential.