RESERVATIONS CONSULTANT – STELLENBOSCH – WESTERN CAPE

Tych Business Solutions; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A hospitality company in Stellenbosch is seeking a Reservations Agent to handle all reservation enquiries and bookings. The ideal candidate should have a hospitality diploma and 2-3 years' experience in a luxury environment. Skills in upselling, guest service, and organizational abilities are essential. Candidates must be proficient in English and potentially other languages. The position offers a dynamic work environment with rotational hours.

Qualifications

• 2-3 years of experience in a Reservations role, preferably in a 5-star setting.
• Proficiency in English, additional languages advantageous.
• Ability to work under pressure and in a rotational schedule.

Responsibilities

• Handle reservation enquiries, calls, and emails professionally.
• Process group reservations and manage bookings in the PMS.
• Maximize revenue through effective upselling techniques.

Skills

Reservation handling

Guest service

Sales skills

Organizational skills

Education

Matric

Hospitality/Travel & Tourism diploma

Tools

PMS systems

OTAs

Job description

Main Responsibilities:

• Handle all reservation enquiries, calls, and emails promptly and professionally.
• Accurately process and administer group reservations; managing provisional reservations and update bookings in the PMS;
• Ensure all rates, confirmations, deposits, guest details, and special requests are correct.
• Maintain organised records, booking accuracy, guest history, and statistical tracking.
• Check daily arrivals and ensure all bookings are properly confirmed, especially during high occupancy.
• Maximise revenue through effective upselling and adherence to cancellation/no-show policies.
• Stay knowledgeable about all room types, facilities, rates, promotions, and third-party booking channels.
• Communicate relevant guest or booking information to Operations, Sales, and Front Office.
• Identify and share potential sales leads; assist with pre-bookings of facilities.
• Build strong, professional relationships with guests, agents, and colleagues.
• Maintain a positive attitude, uphold service standards, and support general departmental tasks as needed.

Requirements:

• Matric
• Hospitality/Travel & Tourism diploma preferred
• Preferably 2 – 3 years previous experience in a Reservations role, preferably 5* or luxury
• Knowledge of PMS systems
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer‑oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/FIT)
• Working proficiency with OTAs
• Exceptional guest service skills
• Excellent written & oral communication skills
• Strong organisational skills and attention to detail
• Availability to work within opening hours on a rotational basis – public holidays and weekends
• Ability to work under pressure