Reservations And Revenue Manager

Headspace Global; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious luxury hotel in Stellenbosch is seeking a Reservations Manager to oversee the reservations process and manage a team. The ideal candidate will have over 3 years of experience in luxury environments and strong leadership skills. This role offers a competitive salary in the range of R40k – R60k CTC, with opportunities for negotiation.

Qualifications

• 3+ years of experience as a Reservations Manager.
• Experience in a 5-star luxury environment is a must.
• Proficient in hotel booking systems.

Responsibilities

• Oversee the reservations process ensuring a seamless guest experience.
• Lead the reservations team with coaching and training.
• Maximize revenue through inventory management and collaboration.
• Ensure accurate data management and system maintenance.
• Handle guest inquiries and VIP bookings professionally.
• Collaborate with other departments for optimal service.

Skills

Leadership skills

Communication skills

People management

Attention to detail

Interpersonal skills

Time management

Education

Grade 12 and relevant tertiary qualification

Tools

Protel Air

MS Office

Excel

Job description

Reservations Manager, Stellenbosch, R40k – R60k CTC (Negotiable) The Reservations Manager will lead the Reservations Department of a prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main Requirements

• Grade 12 and relevant tertiary qualification; (NON-NEGOTIABLE)
• 3+ years Reservations Manager experience;
• Experience inluxury / 5 environment; (NON-NEGOTIABLE)
• Strong leadership, communication, and people management skills;
• Knowledge ofrevenue management principles and systems;
• Proficiency in hotel booking systems (e.g.,Protel Air)
• Exceptional attention to detail and organizational abilities;
• Guest-focused with excellent interpersonal skills;
• Ability to work under pressure in a fast-paced luxury environment;
• Experienced in MS Office and Excel;
• Availability to work within opening hours (e.g. public holidays, weekends as required)Main responsibilities :
• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
• Manage and lead the reservations team, providing coaching, training, and motivation;
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
• Ensure accurate data management, reporting, and system maintenance on Protel Air;
• Maintain high standards of guest service, ensuring personalized communication and attention to detail;
• Handle VIP bookings, special requests, and problem solving with professionalism;
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
• Work closely with other Heads of Departments;
• Attend meetings, write reports and provide feedback as required.

APPLY

• CV with recent head and shoulders photo
• Copy of Latest payslip
• Salary expectation
• Notice period