Reservations and FOH Assistant | Cederberg | Luxurious Retreat

Recruit for Africa PTY Limited; Blue Downs; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxurious retreat in the Cederberg Mountains is seeking a dedicated Reservations and FOH Assistant to ensure exceptional guest service and manage all bookings. The ideal candidate will have a passion for hospitality, be fully bilingual in English and Afrikaans, and possess strong organizational skills. A Matric qualification and relevant experience in luxury settings are essential. Accommodation and meals will be provided as part of the salary package.

Benefits

Accommodation provided

All meals included

3 weeks on, one week off rotation

Qualifications

• At least 2 years’ experience from a luxury retreat or upmarket lodge environment.
• Must be able to work in a remote location.
• Familiarity with international standards in hospitality and guest services.

Responsibilities

• Manage reception desk.
• Provide customer support for call-in enquiries.
• Handle guest accounts/check-in & check-out.

Skills

Exceptional guest service

Strong organizational skills

Bilingual in English and Afrikaans

Education

Matric

Tools

APEX for PMS

Pluspoint for POS

Job description

Reservations and FOH Assistant | Cederberg | Luxurious Retreat

We are seeking a dedicated RESERVATIONS AND FOH ASSISTANT to become part of the vibrant team at this tranquil retreat, nestled in the heart of the breathtaking Cederberg Mountains.

If you have a passion for delivering exceptional guest service, possess strong organizational skills, and thrive in a serene and natural environment, we would love to hear from you.

As ideal candidate you will have:

• Matric
• At least 2 Years’ experience from Luxury Retreat or upmarket Lodge environment
• Prior experience in APEX for PMS and Pluspoint for POS systems, will be an advantage
• Fully bilingual in English and Afrikaans
• Must be able to work in a remote location
• Familiarity with international standards in hospitality and guest services will be an advantage
• Well-presented and professional demeanor
• Exceptional ability to handle guest queries, complaints and requests is critical
• Clear and effective with guests, staff and management
• Ensuring accurate bookings, reservations and customer information is essential

Duties and Responsibilities

• Manage reception desk
• Operate switchboard – answer and transfer calls
• Take messages where required and pass messages on to the applicable recipient
• Provide customer support for call‑in enquiries
• Provide information on activities/restaurant/sight‑seeing
• Handle administrative enquiries
• Manage Petty cash
• Invoicing and shop sales
• Daily cash ups
• Liaise with walk‑in customers, suppliers and service providers
• Manage all bookings
• Ensure all guests have signed the online waiver prior to arrival.
• Welcome guests and provide introductory briefing
• Handle guest accounts/check‑in & check‑out
• Manage the Curio shop including – purchases, sales, stock and pricing.
• Place orders for products when required.
• Provide admin assistance to management when required
• Manage filing of paperwork pertaining to petty cash, invoicing, deliveries, receipt of goods, stock inventory etc.
• Provide weekly feedback to General Manager

Salary Package

• R12 – 13 000, depending on experience and skills
• Accommodation will be provided
• All meals included
• 3 weeks on, one week off rotation
• Transport costs will be for the candidate's own account

Starting date: ASAP

Please send your CV with up‑to‑date employment history and a full‑length photo.

Application Process

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

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