Reservationist - Luxury Estate - Pretoria

Hospitality Jobs Africa; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job description

Overview of available positions:

Reservationist Luxury Estate Pretoria – South Africa (multiple postings). Below are the key responsibilities and qualifications extracted from the postings, organized by role.

Reservationist Luxury Estate Pretoria – South Africa

Job postings indicate responsibilities around reservations management and guest service for a luxury estate setting, with various duties across dining reservations, spa bookings, room inventory, and guest communications. Responsibilities and qualifications are drawn from multiple postings and summarized here.

Key Responsibilities

• Reservation Management: Manage incoming reservation requests via phone, email, online platforms, and in-person. Confirm, update, and maintain guest information (arrival/departure dates, special requests, dietary requirements, occasions). Ensure dining reservations are logged on DinePlan. Record spa bookings on Spalon and verify daily schedules. Monitor room inventory on the PMS to avoid overbooking and maximize occupancy. Coordinate with Front Office and Housekeeping to align guest expectations and room availability. Prepare picnic menus and share delivery details with the chef at least 8 hours prior to arrival.
• Customer Service: Provide courteous and professional service. Answer questions about rooms, rates, amenities, packages, promotions, and hotel services. Handle special requests (early check-ins, late check-outs, accessible rooms, group bookings). Maintain up-to-date knowledge of hotel services and local attractions. Be flexible to work long hours, weekends, and peak periods as required.

Required Knowledge & Skills

• High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is a plus.
• 1–2 years of experience in reservations, front desk, or customer service within hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and multitasking abilities. High attention to detail and accuracy. Ability to remain calm and courteous under pressure.
• Multilingual abilities advantageous. Familiarity with 4-star or luxury hotel standards and delivering exceptional guest experiences. Professional, trustworthy, and guest-focused. Team player with a proactive approach.
• Experience level: Between 3 - 5 Years

Gardener Supervisor – Luxury Estate – Stellenbosch South Africa

Job listing describes supervising gardening staff and maintaining outdoor areas to high standards. Responsibilities include task assignment, quality monitoring, and overseeing equipment use and safety. Requires horticultural knowledge and supervisory experience in landscaping or estate gardening.

Key Responsibilities

• Supervise gardening staff and oversee maintenance of gardens, landscapes, lawns, and flowerbeds.
• Oversee use and maintenance of gardening equipment (mowers, trimmers, blowers) and ensure tool safety and effectiveness.
• Apply knowledge of pest control, fertilisation techniques, and seasonal plant care.
• Collaborate with team in a high-pressure environment; be organised and detail-oriented.

Qualifications & Skills

• 2–3 years' experience as a Gardener Supervisor or senior gardener.
• Strong knowledge of landscaping design and regional plant life.
• Familiarity with pest management, fertilisation methods, and health and safety regulations.
• Physically fit for outdoor work and lifting; excellent attention to detail and organisational skills.
• Honest, trustworthy, and able to prioritise multiple tasks; strong interpersonal and communication skills.
• Between 1 - 3 Years

Ice Cream Vendor – Guest Service

Role involves vibrant, service-oriented guest interaction, preparing ice-cream desserts, assisting guests, and maintaining cleanliness and presentation standards. Requires efficiency in a fast-paced setting.

Key Responsibilities

• Set up and prepare the station each morning.
• Serve ice-cream desserts and assist guests with selections.
• Maintain cleanliness and hygiene of the service area; manage inventory and replenish supplies.
• Operate the point-of-sale system and reconcile daily transactions.
• Uphold high standards of hospitality and guest satisfaction.

Qualifications & Skills

• 1–2 years' experience in a guest service or hospitality role.
• Friendly, outgoing, and professional demeanour; strong communication and basic maths skills.
• Able to work weekends, evenings, and public holidays; excellent personal presentation and time management.
• Between 1 - 3 Years

Note: The postings indicate regional applicability restrictions (e.g., some postings indicate applicants from certain regions are not accepted).

Is this job a match or a miss?

Job postings may indicate regional eligibility; please verify current region applicability with the advertiser.