Reservationist

The Globevest Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An upmarket hotel in Pretoria seeks a Reservationist to manage guest inquiries and reservations. The role focuses on enhancing guest satisfaction and maximizing occupancy. Candidates should have at least 1–2 years of experience in hospitality, excellent communication, and strong organizational skills. A bachelor’s degree in hospitality management is preferred. The hotel offers a dynamic work environment with a commitment to service excellence.

Qualifications

• 1–2 years of experience in reservations or customer service in hospitality.
• In-depth understanding of hotel operations and service workflows.
• Familiarity with 4-star or luxury hospitality standards.

Responsibilities

• Handle all guest inquiries and booking reservations.
• Ensure maximum occupancy and revenue management.
• Provide courteous and efficient service to guests.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multilingual abilities

Education

Grade 12

Bachelor’s degree in hospitality management

Job description

Overview

Position: Reservationist

Salary: Market Related

Location: Pretoria

Industry: Hospitality

Reference Number: CWR.K.R.09102025

COMPANY DESCRIPTION:

Our client, an upmarket hotel and conference center in Pretoria is looking for a Reservationist to join their team as soon as possible.

Job Description

The Reservationist is responsible for handling all guest inquiries, booking reservations, and ensuring a seamless reservation process to enhance guest satisfaction and maximize occupancy and revenue, while satisfying the guests’ expectations.

Main Duties & Responsibilities

• Ensure you are fully aware of all tariffs, facilities, current activities and specials within the hotel Receive and process incoming reservation requests by phone, email, online booking platforms, or in person.
• Confirm and update existing reservations, ensuring accurate guest information (e.g., names, contact details, arrival/departure dates, special requests).
• Update traces with special occasions and special dietaries and requirements
• Ensure all dinner and lunch reservations are on Dine Plan.
• Ensure all spa reservations are noted correctly on Spalon
• Monitor daily reservations and availability, ensuring maximum occupancy without overbooking. Ensure all traces are updated on PMS System to coordinate with the front office and housekeeping to align room inventory and guest expectations.
• Ensure all picnic menus are on the PMS system 8hrs prior to guests’ arrival and that the menu has been shared with chef.
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests (e.g., early check-in, late check-out, accessible rooms, group)

Customer Service Management

• Customer Service
• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests (e.g., early check-in, late check-out, accessible rooms, group reservations)
• Resolve reservation issues or discrepancies promptly and professionally.
• Maintain an up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.

Educational Requirements

• Grade 12
• Bachelor’s degree or other tertiary qualification in hospitality management or a related field

Experience and Skills Required

• At least 1–2 years of experience in reservations, front desk, or customer service within the hospitality industry preferred.
• Hospitality Knowledge: In-depth understanding of hotel/lodge operations and service workflows across multiple departments.
• Familiarity with 4-star or luxury hospitality standards and what is required to deliver an exceptional guest experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• High level of attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities are a plus.

How to Apply

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:

https://www.careers-page.com/the-globevest-group-2/job/RY6X9W46

POPIA

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1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.