Reservationist

Radisson Hotel Group; Middelburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality company is seeking an Individual Reservationist in Middelburg, Mpumalanga. The role involves handling reservations, managing guest inquiries, and maintaining knowledge of services. Ideal candidates should have 1-2 years of experience in a 4/5 star hotel and be fluent in English. Strong computer skills with PMS - EMMA/Opera are essential. This position offers an opportunity to contribute to exceptional guest experiences.

Qualifications

• Minimum 1-2 years of experience in Reservations at a 4/5 star hotel.
• Strong computer literacy is essential.
• Excellent time management and organisational skills.
• Ability to work in a flexible schedule when necessary.
• High levels of motivation and enthusiasm.

Responsibilities

• Handle all incoming calls for accommodation.
• Resolve guest issues positively.
• Maintain knowledge on sales strategies and inventory.
• Sell products and services aligned with guest needs.
• Follow up on no-shows, commissions, and loyalty programs.
• Build relationships with hotel departments.

Skills

Reservations experience

Computer literacy

Excellent time management

Strong communication skills

Ability to work under pressure

Fluency in English

Innovative mindset

Tools

PMS - EMMA/Opera

Job description

Hospitality is all about the individual and we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porter… every Radisson employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what Radisson is all about. With this in mind, we seek to appoint an Individual Reservationist who meets the below criteria:

Job Description

• Handles all incoming calls for accommodation, respond to all enquiries in a timely manner
• Resolves issues with guest in best possible way, bearing in mind the interest of the hotel and the guest
• Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
• Sell our products and services to meet guests needs in line with our concepts, with a focus on hotel profit
• Follow up on no-shows, commissions and loyalty programs
• Builds and maintains strong working relationships with entire hotel focusing on Front Office, Housekeeping, Guest Relations, Sales and/or Meeting & Events and F&B.

Qualifications

In order to be successful, the candidate needs to possess:

• At least 1-2 years Reservations experience in a 4/5 star hotel
• Computer literacy is essential, with experience in using PMS - EMMA/Opera
• Excellent time management and organisational skills as well as accept a flexible work schedule when necessary
• The ability to use own initiative and work in a pressurised environment
• Fluency in English, both written and oral
• Excellent telephone manner and a clear voice
• High levels of motivation, enthusiasm and be innovative