Reservationist

Kendrick Recruitment; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Durban is seeking a professional Reservationist to join their team. This role involves managing bookings efficiently via phone, email, and online systems while providing outstanding service to guests. The ideal candidate will have experience in hospitality, strong organisational skills, and excellent communication abilities. The position offers an engaging work environment where attention to detail is essential. Salary for this role is negotiable depending on experience.

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Strong organisational and administrative skills.
• Excellent communication and customer service abilities.
• Computer literacy and familiarity with hotel reservation systems.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Handling reservations via phone, email, and online booking systems.
• Providing guests with accurate information about rates, availability, and hotel services.
• Ensuring all bookings are entered correctly into the system.
• Coordinating with other departments to ensure a seamless guest experience.
• Maintaining a professional and welcoming approach in all communications.

Skills

Organisational skills

Customer service abilities

Communication skills

Computer literacy

Job description

Reservationist | Luxury Hotel | Durban Kendrick Recruitment is seeking a professional Reservationist to join the team at a luxury hotel in Durban.

The ideal candidate will be detail-oriented, organised, and able to deliver outstanding service while managing reservations efficiently.

Key Responsibilities

• Handling reservations via phone, email, and online booking systems.
• Providing guests with accurate information about rates, availability, and hotel services.
• Ensuring all bookings are entered correctly into the system.
• Coordinating with other departments to ensure a seamless guest experience.
• Maintaining a professional and welcoming approach in all communications.

Requirements

• Previous experience in a similar role within the hospitality industry.
• Strong organisational and administrative skills.
• Excellent communication and customer service abilities.
• Computer literacy and familiarity with hotel reservation systems.
• Ability to work well under pressure in a fast-paced environment.

Package

Salary : R8, – R10, per month (negotiable depending on experience).