Reporting Analyst

Tp; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A multinational customer experience company is seeking a Reporting Analyst I in Cape Town. The successful candidate will manage MI systems, analyze data, and produce insightful reports. Ideal applicants will have at least 1 year of experience in a similar role, a Matric qualification, and a strong background in the BPO sector. This role requires proficiency in Excel and familiarity with reporting tools like Power BI.

Qualifications

• Minimum 1 year of experience as a Reporting Analyst or similar analytical role.
• Background in the BPO sector required.
• Minimum of 1 year of administration experience.

Responsibilities

• Extract, manipulate, and analyze data from multiple systems.
• Design and deliver insightful reports to stakeholders.
• Ensure accuracy and timeliness of data-related deliverables.
• Interpret complex datasets and provide actionable insights.

Skills

Intermediate to advanced proficiency in Excel

Familiarity with automated reporting tools

Education

Matric equivalent qualification

Tools

Power BI

Tableau

Business Objects

Job description

<3>Overview

We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives.

Qualifications

• Education: Matric equivalent qualification (essential).
• Work Experience: Minimum 1 year of experience as a Reporting Analyst or in a similar analytical role (essential).
• Background in the BPO sector (essential).
• Minimum of 1 year of administration experience.

Responsibilities

• Extract, manipulate, and analyze data from multiple systems (Client and TP platforms).
• Design, prepare, and deliver insightful reports tailored to internal and external stakeholders.
• Ensure accuracy and timeliness of all data-related deliverables.
• Interpret complex datasets and translate findings into actionable insights for operational teams.
• Support campaign performance enhancements by reporting key metrics and identifying areas for improvement.
• Actively participate in strategy discussions to drive business and campaign objectives.
• Build and maintain strong relationships with internal teams and clients.
• Effectively communicate technical information to non-technical audiences.
• Collaborate with the broader WFM and MI teams to align reporting and operational goals.

Required Skills

• Intermediate to advanced proficiency in Excel, including experience with pivot tables and macros (essential).
• Familiarity with automated reporting tools such as Power BI, Tableau, or Business Objects (preferred).

Minimum Skills

• Exceptional analytical skills and meticulous attention to detail.
• Customer-focused, resourceful, and resilient under pressure.
• Strong verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• Proactive and solution-oriented mindset with willingness to take ownership of outcomes.
• Time and Task Management: Demonstrates flexibility in handling shifting priorities and multiple demands; ability to prioritize tasks effectively in a fast-paced environment.
• Reliable and self-motivated with a strong sense of accountability.