Repair Specialist

FLSmidth; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

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Job summary

FLSmidth in Kempton Park, South Africa, seeks a TheRepairSpecialist to drive repair service sales and co-develop tailored repair solutions with customers.

You will own and drive sales of repair services, including component repairs, upgrades, refurbishments and lifecycle solutions, while collaborating with customers to diagnose issues and co-create optimized repair plans to improve equipment reliability and uptime.

Qualifications

• Strong sales mindset focused on repair solutions.
• Ability to co-create solutions with customers and translate needs into actionable repair offerings
• Solid technical aptitude in equipment, components, and failure analysis
• Excellent communication skills to simplify complex technical concepts into business value
• Relationship management and stakeholder engagement across customer and internal teams
• Analytical thinking to evaluate repair vs. replace scenarios
• Proactive, self-driven, and results-oriented
• Strong cross-functional collaboration

Responsibilities

• Build long term partnerships by deeply understanding customer operations, maintenance strategies, and production challenges.
• Position repair services as a strategic lever to improve reliability and performance.
• Own and drive the sales of repair services, including component repairs, upgrades, refurbishments, and lifecycle solutions.
• Develop and executes short- to medium-term sales plans focused on growing repair revenue and increasing service penetration.
• Identify, qualify, and convert repair opportunities across the installed base.
• Drive cross-sell and upsell of consumables, spare parts, and service agreements linked to repair activities.
• Collaborate directly with customers to diagnose issues and co-develop optimized repair solutions tailored to their operational needs.
• Conduct site visits and technical assessments to identify failure modes, improvement opportunities, and lifecycle extension strategies.
• Translate customer requirements into customized repair scopes, balancing cost, performance, and turnaround time.
• Handle objections by leveraging strong technical knowledge and competitive positioning.
• Ensures smooth handover and collaborate on the follow-up of repair orders to guarantee delivery quality and customer satisfaction.
• Monitor repair performance, turnaround times, and customer feedback to continuously improve offerings.
• Traveling 50% of the time to client sites and identifying new repair business in collaboration with the field service and sales teams.

Skills

Strong sales mindset

Co-create solutions

Technical aptitude

Excellent communication

Relationship management

Analytical thinking

Proactive, self-driven

Cross-functional collaboration

Education

Trade or relevant technical qualification

Job description

TheRepairSpecialist (Sales & Solutions) is acustomer-facingrolefocusedondrivingrepairservice sales andco-developingtailoredrepairsolutions withcustomers. Thisrolecombinescommercialownershipwithtechnicalexpertisetomaximizeequipmentlifecyclevalue,reducedowntime, andgrow.

The specialistactsas atrustedadvisor,proactivelyidentifyingrepairneeds,shapingsolutionscollaborativelywithcustomers, andconvertingopportunitiesintosustainablebusinessgrowth.

You will be part of the Chloorkop Service Centre Team under the Repair Business, who are dedicated to executing repair services for our customers. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Your responsibilities

• Buildlong termpartnershipsbydeeplyunderstandingcustomeroperations,maintenancestrategies, andproductionchallenges.

• Positionrepairservices as astrategiclever to improvereliabilityandperformance.

• Ownand drive the sales ofrepairservices,includingcomponentrepairs,upgrades,refurbishments, andlifecyclesolutions.

• Developandexecuteshort- to medium-term sales plansfocusedon growingrepairrevenueandincreasingservice penetration.

• Identify,qualify, andconvertrepairopportunitiesacrosstheinstalledbase.

• Drive cross-sellandupsellofconsumables, spare parts, and service agreementslinkedtorepairactivities.

• Collaboratedirectlywithcustomersto diagnose issues andco-developoptimizedrepairsolutionstailoredtotheiroperationalneeds.

• Conductsite visits andtechnicalassessmentstoidentifyfailuremodes,improvementopportunities, andlifecycleextensionstrategies.

• Translatecustomerrequirementsintocustomizedrepairscopes,balancingcost, performance, andturnaroundtime.

• Handleobjectionsbyleveragingstrongtechnicalknowledgeandcompetitivepositioning.

• Ensuresmoothhandover andcollaborateon thefollow-upofrepairorderstoguaranteedeliveryqualityandcustomersatisfaction.

• Monitorrepairperformance,turnaroundtimes, andcustomerfeedback tocontinuouslyimproveofferings.

• Travelling 50% of the time to client sites and identifying new repair business in collaboration with the field service and sales teams .

Skills & Competencies

• Strong sales mindset with a focus on repair solutions.

• Ability to co-create solutions with customers and translate needs into actionable repair offerings

• Solid technical aptitude in equipment, components, and failure analysis

• Excellent communication skills to simplify complex technical concepts into business value

• Relationship management and stakeholder engagement across customer and internal teams

• Analytical thinking to evaluate repair vs. replace scenarios

• Proactive, self-driven, and results-oriented

• Strong cross-functional collaboration

What you bring

• Qualification: Trade or relevant technical qualification

• • 10 years’ experience as a repair specialist within a workshop

• Industry related experience

• Sales experience would be an advantage

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

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