Rental Sales Agent (King Shaka Int Airport)

ZEDA Limited; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading vehicle rental company in Durban is seeking a proactive Sales and Service Consultant. The role focuses on enhancing customer experiences through effective counter services and sales processes. Successful candidates should have at least 1-2 years of experience in customer service and a valid driver's license. The position requires shift work and offers a dynamic work environment.

Qualifications

• 1-2 years of experience in a customer or sales environment required.
• Must have the ability to sell.
• Operations and/or Wizard experience is advantageous.
• 1 year of experience in the automotive or motor industry is a plus.

Responsibilities

• Identify and satisfy customers' needs during sales processes.
• Ensure reservations have allocated vehicles as per customer requests.
• Modify rental agreements accurately for billing purposes.
• Assist customers during breakdowns, exchanges or thefts.

Skills

Customer service

Sales skills

Communication

Education

Matric / Grade 12

Code 08/10 Driver’s License

Job description

Core purpose of the role

Identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

Key deliverables and outputs

Fleet and Counter Product Planning

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the 6-step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services

Administration

• Modify rental agreements and capture rental information on Wizardto ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documentation as required

Customer Rental Experience

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• Provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range: cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager

Academic Qualifications

Essential:

• Matric / Grade 12
• Code 08/10 Driver’s License

Work Experience

Essential:

• 1-2 years' experience in a customer or sales environment
• Must have the ability to sell

Advantageous:

• Operations and/or Wizard experience
• 1 year experience in the automotive or motor industry

Note:

The successful incumbent will be expected to perform shift work