Rental Maintenance Coordinator - Half-Day

Frank Consult; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Frank Consult in Somerset West is seeking a proactive Rental Maintenance Administrator to manage maintenance requests for its residential rental properties. This is an office-based coordination and administration role with no on-site work.

You will act as the link between tenants, landlords and service providers, ensuring requests are handled promptly and followed through until completion. Strong organisational and communication skills are essential.

Qualifications

• Matric or equivalent qualification.
• Previous administrative or customer service experience.
• Property rental or maintenance administration experience would be advantageous but not essential.
• Good computer skills, including email and Microsoft Office.
• Comfortable communicating by telephone, email and WhatsApp.
• Strong written and verbal communication skills.
• Good organisational and follow-up abilities.
• Able to manage several requests and priorities at the same time.

Responsibilities

• Receive and respond to maintenance requests from tenants.
• Obtain all necessary information, photographs and supporting details from tenants.
• Assess the urgency of each request and escalate emergencies appropriately.
• Obtain quotations from plumbers, electricians and other service providers.
• Send quotations to landlords and obtain approval before work begins.
• Schedule approved maintenance work with tenants and service providers.
• Keep tenants and landlords updated on progress.
• Follow up with service providers to ensure that work is completed on time.
• Confirm with tenants that repairs have been completed satisfactorily.
• Resolve or escalate any problems relating to incomplete or unsatisfactory work.
• Maintain accurate records of requests, quotations, approvals, appointments and completed work.
• Check that invoices correspond with approved quotations and completed work.
• Build and maintain positive working relationships with tenants, landlords and service providers.
• Assist the wider rental team with related administrative tasks when required.

Skills

Administration

Customer service

Organized

MS Office

Education

Matric or equivalent

Tools

WhatsApp

CRM software

Job description

Frank Consult in Somerset West is seeking a proactive Rental Maintenance Administrator to manage maintenance requests for its residential rental properties. This is an office-based coordination and administration role with no on-site work.

You will act as the link between tenants, landlords and service providers, ensuring requests are handled promptly and followed through until completion. Strong organisational and communication skills are essential.