Renewal Specialist (MM & ENT) (Position located in Cape Town, South Africa)

KnowBe4; Cape Town; On-site; ZAR 854 000 - 1 197 000; Full time

Job summary

A cybersecurity company in Cape Town is seeking a Renewal Specialist to manage customer renewals and negotiate contracts. The ideal candidate will have strong communication and negotiation skills, with experience in sales and familiarity with CRM systems. This role offers a dynamic work environment with bonuses based on performance and a focus on team collaboration.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Qualifications

• Associate’s Degree or equivalent work experience and education preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Previous sales or negotiation experience.
• Familiarity with standard concepts, practices and procedures within the IT Security Field.
• Experience with Salesforce or other CRM preferred.
• Strong verbal and written communications.
• Excellent time management and organization skills.
• Strong collaborative and team work skills.
• Ability to build rapport with customers via phone, email and video conferencing.
• Ability to work with minimal supervision.

Responsibilities

• Manage all opportunities within assigned customer portfolio.
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals.
• Be proactive when conducting discovery with customers.
• Negotiate with customers on opportunities to prevent churn.
• Facilitate a working process with KnowBe4 Legal department.
• Employ pricing strategies that meet the Company’s standards.
• Manage your assigned opportunity pipeline.
• Meet and exceed bookings targets and quotas.
• Maintain impeccable administration of your opportunities in the CRM.

Job description

Renewal Specialist (MM & ENT) (Position located in Cape Town, South Africa)

Cape Town, Western Cape, South Africa

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment
• Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Qualifications

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Previous sales or negotiation experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses – all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Equal Employment Opportunity Statement

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.