Renewal Sales Specialist, Americas

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global security authority is seeking a Renewal Sales Specialist to manage renewals and drive revenue growth. This role requires excellent communication skills, a minimum of 2 years in software sales, and a proactive approach to customer relationship management. The position is based in Cape Town, South Africa, and offers uncapped commission and various benefits.

Benefits

Uncapped Commission

Achievers club awards & Incentives

Provident Fund

Medical Aid + Gap Cover

Education Support Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 2+ years managing full sales cycle in software sales.
• SaaS Sales experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Drive renewals of DigiCert's customer base.
• Develop relationships with strategic customers.
• Communicate effectively with internal stakeholders.

Skills

Sales cycle management

Communication skills

Negotiation

Collaboration

Market knowledge

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major e‑commerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire Internets of Things, and even down to the little things like surgically embedded pacemakers. We help companies put trust – an abstract idea – to work. That's digital trust for the real world.

Job summary

As a Renewal Sales Specialist, you will be responsible for coverage in the region and driving renewals of the largest segment of DigiCert's customer base, delivering incremental revenue growth and bringing in net new business.

What you will do

• Building & Fostering Strong Relationships – Working closely with your in‑region Account Manager, develop a deep relationship with strategic DigiCert customers, focusing on increasing adoption, ensuring retention, and long‑term success helping solve technology challenges.
• Active Listening – Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others' messages, realizing opportunities to expand DigiCert's reach.
• Information Seeking – Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less‑focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
• Influence and Persuasion – Effective in persuading, convincing, influencing, or impressing others to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
• Composure and Resiliency – Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self‑control in the face of hostility or provocation.
• Organizational Savvy – Gather and accurately assess information related to the organization's formal and informal communication channels and power relationships.

What you will have

• 2+ years of experience managing full sales cycle (inside or field sales) in the software space (SaaS Sales preferred)
• Excellent written and verbal communication skills
• SaaS Sales experience within the LATAM and AMS region advantageous
• Proactive in adopting sales best practices and a leader in process adherence
• Can demonstrate market and industry knowledge and recognizes changing market trends
• Excellent objection handling and negotiating abilities
• Driven to invest time in self‑education that can be applied in a professional context
• Demonstrates the ability to link corporate strategic goals to customer facing solutions
• Strong collaboration skills and ability to work alongside multiple team members
• Proven record of meeting/exceeding established goals
• Ability to effectively communicate with internal stakeholders
• Highly resourceful when need to overcome barriers and objections
• Ability to communicate with all levels within customer/prospect's organization

Benefits

• Uncapped Commission
• Achievers club awards & Incentives
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance