Remote VA - Logistics & Dispatch, CRM & Customer Support

179E7983-4Fea-4682-B032-8Daf9461E279; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A virtual assistant service company is seeking a General Virtual Assistant to provide operational support to a busy moving company. The ideal candidate should have 1-2 years of experience in a similar role, particularly in logistics or customer service. Key responsibilities include managing schedules, updating CRM data, and customer communication, with a focus on maintaining organization and efficiency. This is a full-time role requiring availability during U.S. business hours.

Qualifications

• At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business.
• Strong English communication skills (written and spoken).
• Highly organized, detail-oriented, and capable of managing multiple tasks at once.

Responsibilities

• Manage and update booking details, work orders, and job notes in SmartMoving.
• Communicate with customers via email, phone, and chat for scheduling and customer service.
• Support dispatch operations by verifying job details and ensuring schedule accuracy.

Skills

Excellent communication

CRM management (SmartMoving preferred)

Scheduling

Data entry

Customer support

Multitasking

Tools

SmartMoving

HubSpot

Jobber

Google Workspace

Job description

A virtual assistant service company is seeking a General Virtual Assistant to provide operational support to a busy moving company. The ideal candidate should have 1-2 years of experience in a similar role, particularly in logistics or customer service. Key responsibilities include managing schedules, updating CRM data, and customer communication, with a focus on maintaining organization and efficiency. This is a full-time role requiring availability during U.S. business hours.