Trainee / Junior Consultant

RecruitAGraduate; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A boutique consulting firm is seeking a Trainee / Junior Consultant for remote work to support Zoho-based systems and technology consulting projects. The ideal candidate will have 1–2 years of experience or internships, strong interest in technology, and be comfortable working aligned to US business hours. The role provides opportunities for hands-on exposure, professional growth, and structured learning. Candidates should be tech-savvy, possess strong problem-solving skills, and have the ability to work independently in a remote environment.

Benefits

Fully remote role

Hands-on exposure to real client implementations

Structured learning and mentoring opportunities

Opportunity to work with US-based clients

Qualifications

• 1–2 years of work experience, including internships or entry-level roles.
• Exposure to Zoho applications or a strong willingness to learn quickly.
• Strong interest in technology, systems, and process improvement.
• Comfortable working remotely aligned to US business hours.
• Ability to work independently while collaborating within a remote team.

Responsibilities

• Assist with the administration and configuration of Zoho applications.
• Provide first-line technical support to internal teams and clients.
• Support consulting projects by assisting with system setup and implementation.
• Actively participate in training and mentoring opportunities.

Skills

Tech-savvy

Strong communication

Problem-solving

Analytical skills

Organisation

Time management

Tools

Zoho CRM

Zoho Desk

Zoho Creator

Zoho Books

Job description

This is a remote position.

A boutique consulting firm is looking for a Trainee / Junior Consultant – Zoho & Tech Support to support delivery across Zoho-based systems, client support, and technology-driven consulting projects. This role is ideal for someone early in their career with a strong interest in technology, systems, and automation, who is eager to grow into a fully-fledged Zoho and consulting specialist. You’ll work closely with senior consultants, developers, and clients across the United States and South Africa, gaining hands‑on exposure to real-world implementations while developing both technical and consulting skills. The role operates in a remote environment aligned to US business hours and offers clear learning and growth opportunities.

Responsibilities

Zoho System Support & Administration

• Assist with the administration and configuration of Zoho applications, including Zoho CRM, Zoho Desk, Zoho Creator, and Zoho Books
  
• Maintain and update system records, user access, and permissions
  
• Support data integrity and system cleanliness through regular audits
  
• Assist with workflow automation, custom modules, and reporting
  

Client & Internal Support

• Provide first-line technical support to internal teams and clients
  
• Troubleshoot basic system issues and elevate complex queries to senior consultants
  
• Assist with user onboarding, training, and system documentation
  
• Maintain timely, clear, and professional communication with stakeholders
  

Project & Process Support

• Support consulting projects by assisting with system setup, testing, and implementation
  
• Assist in creating user guides, training materials, and process documentation
  
• Contribute to process improvement initiatives and system optimisations
  
• Support data analysis and reporting as required
  

Learning & Development

• Actively participate in training, mentoring, and upskilling opportunities
  
• Stay up to date with Zoho product updates and best practices
  
• Demonstrate a proactive approach to learning new tools, technologies, and platforms
  

Requirements

• 1–2 years of work experience, including internships or entry-level roles
• Exposure to Zoho (Zoho CRM, Zoho Desk, Zoho Creator, Zoho One) or a strong willingness to learn quickly
• Strong interest in technology, systems, and process improvement
• Comfortable working remotely and aligned to US business hours
• Strong communication, problem-solving, and analytical skills
• Ability to work independently while collaborating within a remote team

Key Competencies

• Tech‑savvy with a strong systems and automation mindset
• High attention to detail and data accuracy
• Clear, professional written and verbal communication
• Strong organisational and time management skills
• Positive, collaborative, and coachable attitude
• Proactive and resourceful approach to problem‑solving
• Fast learner with the ability to adapt to new tools and platforms
• High level of integrity and professionalism

Benefits

• Fully remote role within a growing Zoho & automation consultancy
• Hands‑on exposure to real client implementations and consulting work
• Structured learning, mentoring, and upskilling opportunities
• Opportunity to work with US‑based clients from day one