Remote Telemarketing Executive – Mortgage Magic

Jobspaddy; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company in Johannesburg is seeking a qualified individual to handle inbound and outbound customer calls, provide product information, and upsell services to generate sales leads. The ideal candidate should have strong communication skills, organizational abilities, and efficiency in English. A competitive salary, initial training, and a permanent job post-probation are offered.

Benefits

Competitive salary

Initial training

Permanent job after probation

Qualifications

• Excellent efficiency in English across all spectrums.
• Strong communication and interpersonal skills.
• Ability to work well under pressure.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Meet or exceed sales targets consistently.
• Document customer interactions and escalate issues when necessary.

Skills

English proficiency

Communication skills

Customer service experience

Problem-solving skills

Time management

Tools

CRM software

Phone systems

Job description

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Provide information about our products and services to potential and existing customers
• Upsell and cross-sell our services to customers to generate sales leads
• Meet or exceed sales targets on a consistent basis
• Document customer interactions and record details of inquiries, complaints, or comments
• Identify and escalate priority issues to the appropriate person or department
• Follow up with users / learners to ensure their issues have been resolved to their satisfaction
• Perform other duties as assigned by management

Qualifications

• You should have excellent efficiency in English in all spectrum
• Strong Communication and Interpersonal skills are essential
• Previous sales or customer service experience is preferred but not required
• Excellent phone etiquette and active listening skills will be an asset
• Strong organizational, problem-solving, and analytical skills.
• Ability to work well under pressure and handle challenging situations with a calm and constructive approach.
• Ability to effectively manage time and multi-task to accomplish objectives
• Self-motivated, proactive, and collaborative approach to work is necessary
• Experience with CRM software and phone systems is an added advantage

We follow a Bring-your-own-device (BOYD) policy, so in order to qualify for this job, you need to have your own standard hardware setup that’s required for the job.

Minimum specifications

• Windows 10 or macOS Big Sur
• Intel i5 or AMD A8 processor
• 8GB of memory
• 100GB+ free hard drive space
• And a very good headphone with microphone

What we’re offering

• Competitive salary
• Initial training
• Permanent job after a successful probational period