Remote Technical Support Specialist - WordPress/Shopify

Mobiloud; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology firm is seeking a Technical Customer Support Specialist to provide outstanding support to clients. This fully remote role requires excellent communication and technical skills. You will troubleshoot issues related to WordPress and Shopify and make small code adjustments. Ideal for someone who enjoys solving problems in a fast-paced environment. The role offers an hourly rate between $12–$16 based on experience.

Benefits

Flexible schedule

Professional development opportunities

Consistent monthly retainer

Qualifications

• Excellent native-level English communication skills, both written and verbal.
• Strong problem‑solving abilities and curiosity to solve technical puzzles.
• Previous experience in a client‑facing role in a tech-related field.

Responsibilities

• Provide outstanding technical support as the main point of contact for clients.
• Investigate and resolve technical issues related to WordPress and Shopify.
• Implement small code adjustments using HTML, CSS, and basic JavaScript.

Skills

Excellent communication skills

Strong problem-solving abilities

Web technology skills

Command of HTML and CSS

Familiarity with basic JavaScript

Ability to work independently

Job description

A technology firm is seeking a Technical Customer Support Specialist to provide outstanding support to clients. This fully remote role requires excellent communication and technical skills. You will troubleshoot issues related to WordPress and Shopify and make small code adjustments. Ideal for someone who enjoys solving problems in a fast-paced environment. The role offers an hourly rate between $12–$16 based on experience.