Remote Technical Support Consultant — Global Customer Care

SupportYourApp; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Technical Support Consultant in Cape Town, South Africa. This role involves providing exceptional technical support through emails and resolving various customer issues related to operating systems and account management. The ideal candidate should possess excellent English skills, experience in technical support, and a solid understanding of related technologies. The position is fully remote with a fixed schedule from Monday to Friday, 3 PM to 11 PM CET, offering opportunities for personal and professional growth.

Benefits

Fixed schedule

Fully remote work

Inclusive international environment

Compensation in USD

Good bonuses for referrals

Paid training

Work-life balance

Qualifications

• Excellent English skills (C1 level in speaking and writing).
• Experience in a technical support role.
• Familiarity with operating systems and email systems.

Responsibilities

• Provide exceptional support via emails.
• Resolve technical issues related to OS and email systems.
• Assist customers with onboarding and account management.

Skills

Excellent English skills (C1)

Experience in technical support

Strong understanding of operating systems

KPI-driven mindset

Hands-on experience with CRM (Zendesk preferred)

Job description

A leading Support-as-a-Service company is seeking a Technical Support Consultant in Cape Town, South Africa. This role involves providing exceptional technical support through emails and resolving various customer issues related to operating systems and account management. The ideal candidate should possess excellent English skills, experience in technical support, and a solid understanding of related technologies. The position is fully remote with a fixed schedule from Monday to Friday, 3 PM to 11 PM CET, offering opportunities for personal and professional growth.